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Software Support Policy
It is more efficient for CCRI faculty and staff to use a common set of software products for normal routine tasks. As people begin to share formatted documents, standardization becomes even more important to reduce compatibility problems. Standardizing on a set of products also allows Information Technology to provide a more effective support structure since we are able to develop a deeper expertise on a limited set of products.
We realize that many departments within CCRI require additional software that is not on the Full Support list. The common desktop set of software listed below is recommended for general purpose use. We will continue to provide support for a variety of specialized software such as those used in engineering, multimedia, database, or graphic arts applications. This support is on a limited basis as explained in the Limited Support section. The Non-Supported Software section lists products that are long past their useful life or that do not warrant support, for example a supported product performs the same function. The Summary Support Table gives a graphic view of these support categories.
Please note: College owned software may not be installed on users home computers unless the license agreement explicitly allows such usage.
Full Support
This category applies to applications that are adopted as supported software by the Community College of Rhode Island. Information Technology staff will develop expertise and provide a full range of support for these products. Full support includes: purchasing and maintaining campus licenses, installation of software, upgrades when appropriate, problem determination/resolution, training, and documentation.
Desktop Applications |
|
|---|---|
| Anti-Virus Software | Norton Anti-Virus Corporate Edition |
| Database | MS Access |
| MS Outlook | |
| Internet Browser | Internet Explorer 5.0 and later |
| PDF Reader | Acrobat Reader |
| Presentation | MS PowerPoint |
| Spreadsheet | Ms Excel |
| Web Development | MS FrontPage |
|
Enterprise Software | |
| Database | Oracle |
| Information Systems | SCT Plus 2000 HRS Banner Finance Banner Student |
| Reporting | Focus Oracle Discoverer |
| Course Management System | WebCT Pipeline Course Tools |
| Server Operating Systems | Windows Server Tru64 Unix |
Limited Support
Products under this category are applications for which Information Technology will provide limited support on a best effort basis. Limited support consists of installing the software and troubleshooting to attempt to resolve system and configuration problems as time and resources allow. Application specific questions will not be supported under this category. Users will need to develop expertise in the applications specific to their discipline and needs.
Users requesting installation of software for any college owned computers must provide software documentation and license agreements before IT will install the software.
Examples of applications that are not listed under Full Support or Non-Supported software are listed below:
| Netscape | Mozilla Firefox |
| PDA Software | Department specific applications |
| WinZip | FTP |
| Windows 95 | Windows 98 |
| Photoshop | Premier |
| MS Project | MS Publisher |
| Net Meeting |
Non-Supported Software
Software listed below will not be supported by Information Technology.
| Application Programs | All DOS Applications AOL PageMaker Eudora Word Perfect All-In 1 Lotus |
| Operating Systems | DOS Windows 3.11 |
All unlicensed software, shareware and freeware software including screen savers, games, or peer to peer file sharing programs that do not have a demonstrated educational or business value will not be installed or supported by IT.
Summary Support Table
|
Full Support |
Limited Support |
No Support |
|
|---|---|---|---|
| Install | X | X | |
| Full Troubleshooting | X | ||
| Configuration Troubleshooting | X | X | |
| Campus-Developed Documentation | X | ||
| Consulting | X | ||
| Vendor Documentation | X |
