Outage History

2010
- March
- February
- January
2009
- December
- November
- October
- September
- August
- July
- June
- May
- April
- March
- January
2008
- December
- November
- October
- September
- July
- June
- May
- April
- March
- February
- January
2007
- December
- November
- October
- September
- August
- July
- June
- May
- April
- March
- February
- January
2006
- December
- November
- October
- September
- August

March 2010

Title:	WebCT System Maintenance
Status	Scheduled
Start Time:	3/16/2010 9:00 p.m.
End Time:	3/16/2010 9:20 p.m.
Cause:	The WebCT server will be unavailable to both students and faculty for approximately 20 minutes while system maintenance is performed.
Systems Affected:	WebCT

Title:	MIS Test System Maintenance
Status	Scheduled
Start Time:	3/14/2010 8:00 a.m.
End Time:	3/14/2010 11:00 a.m.
Cause:	The following test applications will be unavailable due to maintenance: Banner TEST, CTRN, OTEST AND ODST Applications Manager (AppWorz)TEST R25TEST Luminis TEST No production applications will be affected
Systems Affected:	Banner TEST, CTRN, OTEST AND ODST; Applications Manager (AppWorz)TEST; R25TEST; Luminis TEST

February 2010

Title:	Telephone and Data Maintenance at Flanagan Campus Only
Status	Scheduled
Start Time:	2/20/2010 10:45 p.m.
End Time:	2/21/2010 12:15 a.m.
Cause:	At the Flanagan Campus only, the telephone system and data network will be down for approximately 1 1/2 hours while a circuit breaker for the telephone system is installed and the core data switch for the network is replaced. During this time access to all Networks from on-campus will not be available as well as telephone service.
Systems Affected:	Telephone System and Campus Network at Flanagan Campus Only

Title:	Server Maintenance
Status	Scheduled
Start Time:	2/16/2010 7:00 a.m.
End Time:	2/16/2010 7:20 a.m.
Cause:	Office Communicator, department share drives, Track-It and solar winds will be unavailable from 7:00 a.m. to 7:20 a.m. while IT performs system maintenance.
Systems Affected:	Office Communicator, Department Share Drives, Track-It and Solar Winds

January 2010

Title:	Banner Downtime
Status	Unscheduled
Start Time:	1/19/2010 5:48 p.m.
End Time:	1/19/2010 6:00 p.m.
Cause:	Due to low disk space on the Banner server, files had to be moved and as a result, the Banner server had to be taken down for approximately 15 minutes.
Systems Affected:	Banner

Title:	WebCT System Maintenance
Status	Scheduled
Start Time:	1/4/2010 7:15 a.m.
End Time:	1/4/2010 8:15 a.m.
Cause:	WebCT, CCRI’s course management system, will be unavailable from 7:15 to 8:15 a.m. on Monday, Jan. 4, while IT performs scheduled maintenance to install the latest security certificate. Students and faculty will not be able to login to the WebCT server or use the application during this time. We appreciate your patience as we do this necessary work.
Systems Affected:	WebCT

December 2009

Title:	Email Server Maintenance
Status	Scheduled
Start Time:	12/25/09 5:00 p.m.
End Time:	12/28/09 8:00 a.m.
Cause:	Maintenance will be performed on the emaiI server beginning Friday, December 25 at 5 p.m. thru Monday, December 28 at 8 a.m. and as a result student email will be unavailable. Employees will be able to send and receive email using http://webmail.ccri.edu. Please note that employees will only be able to receive email from CCRI accounts. They will not be able to receive mail sent from accounts outside of CCRI such as gmail, hotmail, etc.
Systems Affected:	Email Server

Title:	Old web portal (Pipeline)
Status	Scheduled
Start Time:	12/10/09 9:00 a.m.
End Time:	12/24/09
Cause:	The old web portal (Pipeline) will be unavailable during the downtime
Systems Affected:	Old web portal (Pipeline)

Title:	Banner and Discoverer Unavailable
Status	Unscheduled
Start Time:	12-14-09 6:00 am.
End Time:	12-14-09 8:30 a.m.
Cause:	We are currently experience a problem with Banner and Discoverer and they are currently unavailable and we are working to resolve the problem as quickly as possible. As a result, self-service within MyCCRI is also unavailable.
Systems Affected:	Banner and Discoverer

Title:	MyCCRI Server Maintenance
Status	Scheduled
Start Time:	12/01/09 10:00 p.m.
End Time:	12/01/09 10:30 p.m.
Cause:	Maintenance will be performed on the MyCCRI server and as a result the MyCCRI interface be unavailable. This means that all users will be unable to login to MyCCRI. However, employees will continue to be able send and receive email using webmail.ccri.edu.
Systems Affected:	MyCCRI

November 2009

Title:	Email Server Maintenance
Status	Scheduled
Start Time:	11/25/09 10:00 a.m.
End Time:	11/25/09 12:00 p.m. (noontime)
Cause:	Maintenance will be performed on the email server and as a result the MyCCRI email interface for students will be unavailable. Employees will continue to be able send and receive email from all ccri accounts. However email sent from accounts outside of ccri will not be delivered during this downtime.
Systems Affected:	Email

Title:	MyCCRI - System Maintenance
Status	Scheduled
Start Time:	11/10/09 4 p.m.
End Time:	11/10/09 4:30 p.m.
Cause:	All MyCCRI services, including the following functions will not be available to users: faculty services, employee services, student services, course tools and email. However, Outlook/Exchange and webmail for faculty and staff will be available.
Systems Affected:	MyCCRI

Title:	Network Maintenance
Status	Scheduled
Start Time:	11/6/09 6:30 a.m.
End Time:	11/6/09 7:00 a.m.
Cause:	The Department of Information Technology will be performing required network maintenance. During this time off-campus Internet traffic, including access to College servers; WebCT, CCRI web server, Banner, MyCCRI and Outlook/Exchange e-mail will be unavailable to you. However, all servers will be available to users from on-campus.
Systems Affected:	CCRI web server, Mail server, MyCCRI and Outlook/Exchange e-mail, MyCCRI, Banner, WebCT will not be available from off-campus.

Title:	Banner CTRN and TEST downtime
Status	Scheduled
Start Time:	11/5/09 2 p.m.
End Time:	11/5/09 5 p.m.
Cause:	Banner CTRN and Test will be unavailable which quarterly security patches are installed.
Systems Affected:	Banner CTRN and TEST

October 2009

Title:	Banner Upgrade to version 8 during Columbus Day Weekend
Status	Scheduled
Start Time:	10/09/09 12:00 midnight
End Time:	10/13/09 8:00 a.m.
Cause:	During the Banner upgrade, all Banner services including self-service, administrative services, and web services will be unavailable. While MyCCRI will be available, For Faculty, For Employee, For Student, For Finance, myCourse Tools, the online search and directory features WILL NOT be available. However, Outlook/Exchange and webmail for faculty and staff will be available as well as MyCCRI email for students. Please note that WebCT will be available.
Systems Affected:	Banner and MyCCRI

September 2009

Title:	MyCCRI - System Maintenance
Status	Scheduled
Start Time:	09/23/09 7:00 a.m.
End Time:	09/23/09 7:45 a.m.
Cause:	All MyCCRI services, including the following functions will not be available to users: faculty services, employee services, student services, course tools and email. However, Outlook/Exchange and webmail for faculty and staff will be available.
Systems Affected:	MyCCRI

Title:	MyCCRI - System Maintenance
Status	Scheduled
Start Time:	09/14/09 11:30 p.m.
End Time:	09/14/09 12:00 a.m.
Cause:	All MyCCRI services, including the following functions will not be available to users: faculty services, employee services, student services, course tools and email. However, Outlook/Exchange and webmail for faculty and staff will be available.
Systems Affected:	MyCCRI

Title:	MyCCRI - System Maintenance
Status	Scheduled
Start Time:	09/11/09 12:00 a.m.
End Time:	09/11/09 12:30 a.m.
Cause:	All MyCCRI services, including the following functions will not be available to users: faculty services, employee services, student services, course tools and email. However, Outlook/Exchange and webmail for faculty and staff will be available.
Systems Affected:	MyCCRI

Title:	Exchange Server Unavailable
Status	Unscheduled
Start Time:	09-03-09 10:20 a.m.
End Time:	09-03-09 10:45 a.m.
Cause:	We are currently experience a problem with the Exchange Server is currently unavailable and we are working to resolve the problem as quickly as possible.
Systems Affected:	CCRI Email

August 2009

Title:	Pipeline Downtime - CCRI to replace Pipeline with new portal called MyCCRI
Status	Scheduled
Start Time:	08/28/09 6:00 p.m.
End Time:	08/31/09 8:00 a.m.
Cause:	Beginning at 6 p.m. on Friday, Aug. 28, Pipeline features, including e-mail, will be unavailable as the Department of Information Technology upgrades the portal with new enhancements. Formally known as Pipeline, the new portal will be called MyCCRI and will be available at 8 a.m. on Monday, Aug. 31, at myccri.ccri.edu with the same features you are used to and some new ones. For faculty and staff who have upgraded to Exchange, e-mail access is available at webmail.ccri.edu during the interruption. MyCCRI will provide new and improved resources and tools for students, faculty and staff similar to many other college and university portals across the country. It will integrate news, announcements and college information.
Systems Affected:	Pipeline

Title:	WebCT/Blackboard Integration
Status	Scheduled
Start Time:	08/24/09 8:00 p.m.
End Time:	08/24/09 10:00 a.m.
Cause:	CCRI is beginning the transition from WebCT, the college’s course management system, to Blackboard Learn Release 9 (Bb9). On Monday, Aug. 24, the Department of Information Technology will integrate the two systems so WebCT and Bb9 will run concurrently over the 2009-10 academic year. During this transition, WebCT will not be available from 8 to 10 a.m. on Monday, Aug. 24, as Information Technology Technical Services will be working on the server. Although extended service outages are not expected, intermittent WebCT service interruptions are possible throughout the day while the integrated system is tested.
Systems Affected:	WebCT

Title:	Power Outage Knight Campus - National Grid Electrical Repair
Status	Scheduled
Start Time:	08/18/09 4:00 p.m.
End Time:	08/19/09 7:00 a.m.
Cause:	Tuesday, August 18 at 4 p.m. thru Wednesday, August 19 at 7 a.m. National Grid needs to continue its repair to the primary meter for the Warwick campus thus electrical power will not available at the Knight campus. As a result the following applications will be unavailable: TutorTrac, Resource25, Plato, Discoverer, Lexia, Raiser's Edge, Crystal Reports, ApplicationExtender, SNA, and Monarch Please note that other applications such as Banner, Pipeline and email may have to be taken down due to the lack of air conditioning in the server room.
Systems Affected:	TutorTrac, Resource25, Plato, Discoverer, Lexia, Raiser's Edge, Crystal Reports, ApplicationExtender, SNA, and Monarch

Title:	Power Outage Knight Campus - National Grid Electrical Repair
Status	Scheduled
Start Time:	08/16/09 2:00 a.m.
End Time:	08/16/09 6:00 a.m.
Cause:	Sunday at 2:00 a.m. thru Sunday at 6:00 a.m. National Grid needs to repair the primary meter for the Warwick campus this weekend thus electrical power will not available at the Knight campus. As a result the following applications will be unavailable: WebCT/BlackBoard, TutorTrac, Resource25, Photo ID, Plato, Discoverer, Lexia, Raiser's Edge, Crystal Reports, ApplicationExtender, SNA, and Monarch Please note that other applications such as Banner, Pipeline and email may have to be taken down due to the lack of air conditioning in the server room.
Systems Affected:	WebCT/BlackBoard, TutorTrac, Resource25, Photo ID, Plato, Discoverer, Lexia, Raiser's Edge, Crystal Reports, ApplicationExtender, SNA, and Monarch

Title:	Power Outage Knight Campus - National Grid Electrical Repair - CANCELLED
Status	Scheduled
Start Time:	08/09/09 2:00 a.m.
End Time:	08/09/09 6:00 a.m.
Cause:	Sunday at 2:00 a.m. thru Sunday at 6:00 a.m. National Grid needs to repair the primary meter for the Warwick campus this weekend thus electrical power will not available at the Knight campus. As a result the following applications will be unavailable: WebCT/BlackBoard, TutorTrac, Resource25, Photo ID, Plato, Discoverer, Lexia, Raiser's Edge, Crystal Reports, ApplicationExtender, SNA, and Monarch Please note that other applications such as Banner, Pipeline and email may have to be taken down due to the lack of air conditioning in the server room.
Systems Affected:	WebCT/BlackBoard, TutorTrac, Resource25, Photo ID, Plato, Discoverer, Lexia, Raiser's Edge, Crystal Reports, ApplicationExtender, SNA, and Monarch

July 2009

Title:	CCRI Wireless Network Unavailable
Status	Unscheduled
Start Time:	07-13-09 8:30a.m.
End Time:	08-05-09
Cause:	CCRI is currently experiencing a problem with the wireless network at all 4 campuses and as result, you will be unable to connect. We are working to resolve the problem as quickly as possible.
Systems Affected:	CCRI Wireless Network

Title:	Discoverer System Maintenance - Friday, July 3, 2009
Status	Scheduled
Start Time:	07-03-09 10:00 a.m.
End Time:	07-03-09 4:00 p.m.
Cause:	Discoverer will be unavailable to all users from 10:00 a.m. to 4:00 p.m. for system maintenance .
Systems Affected:	Discoverer

June 2009

Title:	Discoverer System Maintenance June 15 thru June 19 daily from 3 p.m. to 4 p.m.
Status	Scheduled
Start Time:	06-15-09 3:00 p.m. to 4:00 p.m.
End Time:	06-19-09 4:00 p.m.
Cause:	Discoverer will be unavailable from 3:00 p.m. to 4:00 p.m. daily for maintenance from Monday, June 15 thru Friday, June 19.
Systems Affected:	Discoverer

Title:	Discoverer System Maintenance
Status	Scheduled
Start Time:	06-15-09 3:00 p.m.
End Time:	06-15-09 4:00 p.m.
Cause:	Discoverer will be unavailable from 2:00 p.m. to 4:00 p.m. for maintenance.
Systems Affected:	Discoverer

Title:	Discoverer System Maintenance
Status	Scheduled
Start Time:	06-11-09 3:00 p.m.
End Time:	06-11-09 4:00 p.m.
Cause:	Discoverer will be unavailable from 3:00 p.m. to 4:00 p.m. for maintenance.
Systems Affected:	Discoverer

Title:	Discoverer System Maintenance
Status	Scheduled
Start Time:	06-10-09 2:00 p.m.
End Time:	06-10-09 4:00 p.m.
Cause:	Discoverer will be unavailable from 2:00 p.m. to 4:00 p.m. for maintenance.
Systems Affected:	Discoverer

Title:	Discoverer System Maintenance
Status	Scheduled
Start Time:	06-09-09 2:00 p.m.
End Time:	06-09-09 4:00 p.m.
Cause:	Discoverer will be unavailable from 2:00 p.m. to 4:00 p.m. for maintenance.
Systems Affected:	Discoverer

Title:	OSHEAN Internet Maintenance
Status	Scheduled
Start Time:	06-02-09 6:00 a.m.
End Time:	06-02-09 7:00 a.m.
Cause:	OSHEAN our Internet Service Provider will be performing maintenance and as a result Internet access to and from the College may be intermittently unavailable or slow. The Pipeline email interface will also be affected as well as retrieving email in Outlook. All communications within each campus and between CCRI campuses will not be affected.
Systems Affected:	Internet, Email in Pipeline and Outlook, CCRI web server, Banner, and WebCT

Title:	Pipeline Maintenance
Status	Scheduled
Start Time:	06-01-09 7:15 a.m.
End Time:	06-01-09 7:30 a.m.
Cause:	All Pipeline services, including faculty and student services, course tools and email interface were unavailable.
Systems Affected:	Pipeline and Email

May 2009

Title:	Weekend Power Outage Knight Campus - Electrical Upgrade
Status	Scheduled
Start Time:	05/30/09 6:00 a.m.
End Time:	05/31/09 6:00 p.m.
Cause:	Saturday at 6:00 a.m. thru Sunday at 6:00 p.m. Electrical power will not available at the Knight campus and as a result the following applications will be unavailable: WebCT/BlackBoard, TutorTrac, Resource25, Photo ID, Plato, Discoverer, Lexia, Raiser's Edge, Crystal Reports, ApplicationExtender, SNA, and Monarch Please note that other applications such as Banner, Pipeline and email may have to be taken down due to the lack of air conditioning in the server room. We thank you for your patience and understanding.
Systems Affected:	WebCT/BlackBoard, TutorTrac, Resource25, Photo ID, Plato, Discoverer, Lexia, Raiser's Edge, Crystal Reports, ApplicationExtender, SNA, and Monarch

April 2009

Title:	Newport Campus Analog Phones
Status	Unscheduled
Start Time:	4/16/09 9:00 a.m.
End Time:	4/16/09 5:00 p.m.
Cause:	The Newport Campus is experiencing a problem with their analog phones located on the 2nd floor. We are working with Verizon, our phone service vendor, to resolve the problem as quickly as possible.
Systems Affected:	Newport Campus analog phones

Title:	Flanagan and Newport Campus Phone Systems
Status	Unscheduled
Start Time:	4/16/09 9:00 a.m.
End Time:	4/16/09 10:00 a.m.
Cause:	The Flanagan and Newport Campuses are experiencing a problem with their phone systems. We are working with Verizon, our phone service vendor, to resolve the problem as quickly as possible.
Systems Affected:	Phone System at Flanagan and Newport Campuses

Title:	Flanagan Campus Phone System
Status	Unscheduled
Start Time:	4/10/09 8:45 a.m.
End Time:	4/19/09 10:45 a.m.
Cause:	The Flanagan Campus is experiencing a problem receiving calls from outside the campus as well as inter-campus calls. Inside We are working with Verizon, our phone service vendor, to resolve the problem as quickly as possible.
Systems Affected:	Phone System at Flanagan Campus

March 2009

Title:	Email Server Maintenance
Status	Scheduled
Start Time:	03-31-09 8:00 a.m.
End Time:	03-31-09 8:30 a.m.
Cause:	Maintenance will be performed on the email server and as a result the Pipeline email interface will be unavailable as well as retrieving email in Outlook
Systems Affected:	Email in Pipeline and Outlook

Title:	WebCT server maintenance
Status	Scheduled
Start Time:	03-20-09 8:30 a.m.
End Time:	03-20-09 9:00 a.m.
Cause:	On Friday, March 20, 2009, WebCT will be unavailable to all users for server maintenance from 8:30 a.m. to 9:00 a.m.
Systems Affected:	WebCT

Title:	Server Maintenance except for the Banner Server
Status	Scheduled
Start Time:	03-19-09 7:30 a.m.
End Time:	03-19-09 10:00 a.m.
Cause:	On Thursday, March 19, 2009 from 7:30 a.m. to 8:30 a.m. the following applications will be unavailable to users: CCRI web site, Email, Pipeline, WebCT, Discoverer, Resource 25, and Track-IT From 8:30 a.m. to 10:00 a.m. the following applications will be unavailable to users: TutorTrac, Raisers Edge, Lexia, PhotoID, Plato, File and Print Banner will be available during this time
Systems Affected:	CCRI web site, Email, Pipeline, WebCT, Discoverer, Track-IT, TutorTrac, Raisers Edge, Lexia, PhotoID, Plato, File and Print

Title:	Intermittent WebCT Server Problem
Status	Unscheduled
Start Time:	03-18-09 8:00 a.m.
End Time:	03-18-09 10:00 a.m.
Cause:	We are currently experiencing an intermittent problem with the WebCT server. We are working to resolve the problem as quickly as possible and thank you for patience and understanding.
Systems Affected:	WebCT

Title:	Intermittent WebCT Server Problem
Status	Unscheduled
Start Time:	03-17-09 11:25 a.m.
End Time:	03-17-09 2:25 p.m..
Cause:	We are currently experiencing an intermittent problem with the WebCT server. We are working to resolve the problem as quickly as possible and thank you for patience and understanding.
Systems Affected:	WebCT

Title:	WebCT Server Problem
Status	Unscheduled
Start Time:	03-17-09 8:55 a.m.
End Time:	03-17-09 11:25 a.m.
Cause:	We are currently experiencing a problem with the WebCT server. We are working to resolve the problem as quickly as possible and thank you for patience and understanding.
Systems Affected:	WebCT

Title:	WebCT Server Problem
Status	Unscheduled
Start Time:	03-13-09 2:00 a.m.
End Time:	03-13-09 8:20 a.m.
Cause:	We are currently experiencing a problem with the WebCT server. We are working to resolve the problem as quickly as possible and thank you for patience and understanding.
Systems Affected:	WebCT

January 2009

Title:	Wireless Network at the Liston Campus in Providence
Status	Unscheduled
Start Time:	01-26-09
End Time:	01-29-09
Cause:	Due to technical difficulties, the wireless network at the Liston Campus is unavailable. Wireless access is available at our other 3 campuses. We are working to resolve the problem as quickly as possible and thank you for patience and understanding.
Systems Affected:	Wireless Network

Title:	Discoverer Unavailable
Status	Unscheduled
Start Time:	01-14-09 10:00 a.m.
End Time:	01-14-09 12:50 p.m.
Cause:	We are currently experiencing a problem with the Discoverer server and as a result Discoverer is unavailable We are working to resolve the problem as quickly as possible and thank you for patience and understanding.
Systems Affected:	Discoverer

Title:	Pipeline Self Service and Banner INB - Server Maintenance
Status	Scheduled
Start Time:	1/1/09 7:00 a.m.
End Time:	1/1/09 1:00 p.m.
Cause:	On Thursday, January 1, 2009, the following Pipeline functions will not be available to users: faculty services, employee services, student services, course tools, as well as the Available Courses search and the Campus Directory outside of Pipeline. The mail server will also be unavailable due to system maintenance. Therefore, Pipeline and Outlook users will not have access to their email during this time. In addition to Pipeline Self Service, the Banner INB server will also be unavailable to users.
Systems Affected:	Pipeline Self-Service and Banner INB

December 2008

Title:	Pipeline Self Service and Banner INB Unavailable
Status	Unscheduled
Start Time:	12-21-08 10:30 a.m.
End Time:	12-21-08 4:30 p.m.
Cause:	We experienced a problem with the Banner database and as a result faculty services, employee services, student services, my course tools, my schedule, and the Available Courses search, were unavailable We apologize for the inconvenience and thank you for patience and understanding.
Systems Affected:	Pipeline Self Service and Banner INB Unavailable

Title:	Pipeline Self Service and Banner INB and Discoverer Unavailable
Status	Unscheduled
Start Time:	11-30-08 11:30 p.m.
End Time:	12-1-08 7:15 a.m.
Cause:	We experienced a problem with the Banner and Discoverer databases and as a result faculty services, employee services, student services, course tools, the Available Courses search, the Campus Directory outside of Pipeline as well as Discoverer were unavailable We apologize for the inconvenience and thank you for patience and understanding.
Systems Affected:	Pipeline Self Service and Banner INB and Discoverer Unavailable

November 2008

Title:	Discoverer Unavailable
Status	Unscheduled
Start Time:	11-20-08 8:00 a.m.
End Time:	11-20-08 11:15 a.m.
Cause:	We are currently experiencing a problem with the Discoverer server and as a result Discoverer is unavailable We are working to resolve the problem as quickly as possible and thank you for patience and understanding.
Systems Affected:	Discoverer

Title:	Discoverer Unavailable
Status	Unscheduled
Start Time:	11-05-08 10:30 a.m.
End Time:	11-06-08 2:19 p.m.
Cause:	We are currently experiencing a problem with the Discoverer server and as a result Discoverer is unavailable. We are working to resolve the problem as quickly as possible and thank you for patience and understanding.
Systems Affected:	Discoverer

Title:	Pipeline Self Service and Banner INB - Server Maintenance
Status	Scheduled
Start Time:	11/04/08 6:00 a.m.
End Time:	11/04/08 11:00 a.m.
Cause:	On Tuesday, November 4, 2008, the following Pipeline functions will not be available to users: faculty services, employee services, student services, course tools, as well as the Available Courses search and the Campus Directory outside of Pipeline. The mail server will still be functioning. Therefore, users will continue to have access to their email both in Pipeline and Outlook. In addition to Pipeline Self Service, the Banner INB server will also be unavailable to users.
Systems Affected:	Pipeline Self-Service and Banner INB

October 2008

Title:	Discoverer Unavailable
Status	Unscheduled
Start Time:	10-28-08 6:30 p.m.
End Time:	10-29-09 7:53 a.m.
Cause:	We are currently experiencing a problem with the Discoverer server and as a result Discoverer is unavailable We are working to resolve the problem as quickly as possible and thank you for patience and understanding.
Systems Affected:	Discoverer

Title:	WebCT Server Problem
Status	Unscheduled
Start Time:	10-27-08 9:30 a.m.
End Time:	10-27-08 1:00 p.m.
Cause:	We are currently experiencing a problem with the WebCT server. We urge you not to upload or update files at this time. We are working to resolve the problem as quickly as possible and thank you for patience and understanding.
Systems Affected:	WebCT

Title:	Network Maintenance
Status	Scheduled
Start Time:	10/21/08 5:00 a.m.
End Time:	10/21/08 6:00 a.m. Maintenance was completed by 7:15 a.m.
Cause:	The Department of Information Technology will be performing required network maintenance. During this time off-campus Internet traffic, including access to College servers; WebCT, CCRI web server, Banner, Pipeline and E-mail will be intermittently available to you. However, all servers will be available to users from on-campus.
Systems Affected:	CCRI web server, Mail server, Pipeline and Outlook mail, Pipeline Banner, WebCT

Title:	Discoverer Unavailable
Status	Unscheduled
Start Time:	10-16-08 8:00 p.m.
End Time:	10-17-08 9:45 a.m.
Cause:	We are currently experiencing a problem with the Discoverer server and as a result Discoverer is unavailable. We are working to resolve the problem as quickly as possible and thank you for patience and understanding.
Systems Affected:	Discoverer

September 2008

Title:	Pipeline Self Service and Banner INB
Status	Unscheduled
Start Time:	09-17-08 1:10 p.m.
End Time:	09-17-08 4:10 p.m.
Cause:	We are experiencing a problem with Banner INB and as a result the following Pipeline functions are unavailable to users: faculty services, employee services, student services, course tools, as well as the Available Courses search outside of Pipeline. We are working to resolve the problem as quickly as possible and thank you for your patience and understanding.
Systems Affected:	Pipeline Self-Service and Banner INB

July 2008

Title:	Pipeline Self Service and Banner INB - Server Maintenance
Status	Scheduled
Start Time:	7/27/08 7:00 a.m.
End Time:	7/27/08 11:00 a.m.
Cause:	On Sunday, July 27, 2008, the following Pipeline functions will not be available to users: faculty services, employee services, student services, course tools, as well as the Available Courses search outside of Pipeline. The mail server will still be functioning. Therefore, users will continue to have access to their email both in Pipeline and Outlook. In addition to Pipeline Self Service, the Banner INB server will also be unavailable to users.
Systems Affected:	Pipeline Self-Service and Banner INB

Title:	Banner Unavailable
Status	Unscheduled
Start Time:	07-14-08 7:00 a.m.
End Time:	07-14-08 8:45 a.m.
Cause:	We are currently experiencing a problem with the Banner server and as a result Banner is unavailable. We are working to resolve the problem as quickly as possible and thank you for patience and understanding.
Systems Affected:	Banner

June 2008

Title:	Pipeline Self Service and Banner INB - Server Maintenance
Status	Scheduled
Start Time:	6/29/08 7:00 a.m.
End Time:	6/29/08 11:00 a.m.
Cause:	On Sunday, June 29, 2008, the following Pipeline functions will not be available to users: faculty services, employee services, student services, course tools, as well as the Available Courses search outside of Pipeline. The mail server will still be functioning. Therefore, users will continue to have access to their email both in Pipeline and Outlook. In addition to Pipeline Self Service, the Banner INB server will also be unavailable to users.
Systems Affected:	Pipeline Self-Service and Banner INB

Title:	Pipeline and Email Server Unavailable
Status	Unscheduled
Start Time:	06-26-08 9:00 a.m.
End Time:	06-26-08 10:30 a.m.
Cause:	We are currently experiencing a problem with the email server and as a result Pipeline is unavailable as well as Outlook and the Pipeline email interface. We are working to resolve the problem as quickly as possible and thank you for patience and understanding.
Systems Affected:	Email, Pipeline and Outlook

Title:	Email Gateway
Status	Unscheduled
Start Time:	06-20-08 10:00 p.m.
End Time:	06-22-08; 9:15 a.m.
Cause:	The Email Gateway was down on Friday, June 20 from 10:00 p.m. till Sunday, June 22 at 9:15 a.m. During this time incoming email received from outside of CCRI was not delivered. The problem has been resolved and we apologize for the inconvenience.
Systems Affected:	Email Gateway, Pipeline and Outlook

Title:	Pipeline Self Service and Banner INB - Server Maintenance
Status	Scheduled
Start Time:	6/1/08 7:00 a.m.
End Time:	6/1/08 9:00 p.m.
Cause:	On Sunday, June 1, 2008, the following Pipeline functions will not be available to users: faculty services, employee services, student services, course tools, as well as the Available Courses search outside of Pipeline. The mail server will still be functioning. Therefore, users will continue to have access to their email both in Pipeline and Outlook. In addition to Pipeline Self Service, the Banner INB server will also be unavailable to users.
Systems Affected:	Pipeline Self-Service and Banner INB

May 2008

Title:	Pipeline Self Service and Banner INB
Status	Unscheduled
Start Time:	5/13/08 9:40 a.m.
End Time:	5/13/08 10:25 a.m.
Cause:	We are experiencing a problem with Banner INB and as a result the following Pipeline functions are unavailable to users: faculty services, employee services, student services, course tools, as well as the Available Courses search outside of Pipeline. We are working to resolve the problem as quickly as possible and thank you for your patience and understanding.
Systems Affected:	Pipeline Self-Service and Banner INB

April 2008

Title:	Pipeline Self Service and Banner INB - Monthly Server Maintenance
Status	Scheduled
Start Time:	4/27/08 7:00 a.m.
End Time:	4/27/08 11 :00 a.m.
Cause:	On Sunday, April 27, 2008, the following Pipeline functions will not be available to users: faculty services, employee services, student services, course tools, as well as the Available Courses search outside of Pipeline. The mail server will still be functioning. Therefore, users will continue to have access to their email both in Pipeline and Outlook. In addition to Pipeline Self Service, the Banner INB server will also be unavailable to users.
Systems Affected:	Pipeline Self-Service and Banner INB

Title:	E-mail Server Maintenance
Status	Scheduled
Start Time:	4/19/08 11:00 p.m.
End Time:	4/19/08 11 :15 p.m.
Cause:	On Saturday, April 19, 2008, the mail server will be unavailable due to system maintenance. Therefore, Pipeline and Outlook users will not have access to their email during this time.
Systems Affected:	E-mail

Title:	Voicemail System Unavailable
Status	Unscheduled
Start Time:	4/5/08 2:00 p.m.
End Time:	4/7/08 9:15 a.m.
Cause:	The voicemail system is currently unavailable both on campus and off campus due to a problem with the Octel switch. We have notified our vendor Carousel and they are working to resolve the problem as quickly as possible.
Systems Affected:	Voicemail system at all 4 campuses

March 2008

Title:	Banner and Pipeline unavailable due to air conditioning malfunction in the server room
Status	Unscheduled
Start Time:	3/30/08 11:00 p.m.
End Time:	03/31/08 11:15 a.m.
Cause:	Sunday, March 30, 2008 at 11:00 p.m. Approximately 11:00 p.m. on Sunday due to the air conditioning malfuncting in the server room all systems including WebCT, Email, Banner and Pipeline servers were shut down. Monday, March 31, 2008 at 8:30 a.m. WebCT, campus e-mail, and the CCRI web site servers were restored. However, we are still having intermittent problems with the Pipeline server and self service components including Banner that provide student and faculty services, course tools and most importantly the “online registration” function. We are working to repair the problems and we appreciate your patience as we work to resolve the situation as quickly as possible. Monday, March 31, 2008 11:15 a.m. All servers are up and running. We thank you for your patience and understanding.
Systems Affected:	Banner, Pipeline, WebCT, CCRI Web, and Email

Title:	Banner INB and Pipeline Self Service - Monthly Server Maintenance
Status	Scheduled
Start Time:	3/30/08 7:00 a.m.
End Time:	3/30/08 11:00 a.m.
Cause:	On Sunday, March 30, 2008, Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email as well as the Available Courses search outside of Pipeline. The mail server will still be functioning. Therefore, Outlook users will continue to have access to their email. In addition to Pipeline, Self Service, the Banner INB server will also be unavailable to users.
Systems Affected:	Banner INB and Self-Service

Title:	Network Connectivity lost due to power outage
Status	unscheduled
Start Time:	3/21/08 9:30 a.m.
End Time:	3/21/08 11:10 a.m. network connectivity restored
Cause:	Due to a momentary power outage in our server room, all connectivity to our servers was lost. All Internet traffic, both on and off campus including intercampus connectivity, as well as all servers, including WebCT, the CCRI web server, Banner, Pipeline and email are not available. We are currently in the process of bringing all servers back online. We thank you for you patience and understanding.
Systems Affected:	Banner, WebCT, access to the Internet, all Pipeline services including email, and the CCRI Web site

Title:	Pipeline, Self Service, Email and Banner INB - Server Maintenance
Status	Scheduled
Start Time:	3/8/08 8:00 a.m.
End Time:	3/9/08 7:00 p.m.
Cause:	On Saturday, March 8, 2008, Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email interface as well as the Available Courses search outside of Pipeline. The mail server will still be functioning. Therefore, Outlook users will continue to have access to their email. In addition to Pipeline, Self Service, the Banner INB server will also be unavailable to users.
Systems Affected:	Banner INB, Pipeline, Self-Service, and Email

Title:	Pipeline, Self Service, Email and Banner INB - Server Maintenance
Status	Scheduled
Start Time:	3/3/08 10:30 p.m.
End Time:	3/3/08 11:00 p.m.
Cause:	On Monday, March 3, 2008, Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email interface as well as the Available Courses search outside of Pipeline. The mail server will still be functioning. Therefore, Outlook users will continue to have access to their email. In addition to Pipeline, Self Service, the Banner INB server will also be unavailable to users.
Systems Affected:	Banner INB, Pipeline, Self-Service, and Email

February 2008

Title:	Pipeline Self Service and Banner INB - Server Maintenance
Status	Scheduled
Start Time:	2/24/08 7:00 a.m.
End Time:	2/24/08 11:00 a.m.
Cause:	On Sunday, February 24, 2008 Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email as well as the Available Courses search outside of Pipeline. The mail server will still be functioning. Therefore, Outlook users will continue to have access to their email. In addition to Pipeline, Self Service, the Banner INB server will also be unavailable to users.
Systems Affected:	Banner INB and Pipeline Self-Service

January 2008

Title:	Pipeline, Self Service and Banner INB - Server Maintenance
Status	Scheduled
Start Time:	1/27/08 7:00 a.m.
End Time:	1/27/08 11:00 a.m. (Note: this time was extended from 11 a.m. to 2 p.m. due to a hardware failure which resulted in a delay in bringing the systems back up)
Cause:	On Sunday, January 27, 2008 Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email as well as the Available Courses search outside of Pipeline. The mail server will still be functioning. Therefore, Outlook users will continue to have access to their email. In addition to Pipeline and self service, the Banner INB server will also be unavailable to users.
Systems Affected:	Banner INB, Self-Service, Pipeline, Test Banner, and Email

Title:	WebCT downtime
Status	Scheduled
Start Time:	1/16/08 12:00 a.m.
End Time:	1/16/08 5:00 a.m.
Cause:	On Wednesday, January 16, 2008, WebCT will be unavailable from 12:00 a.m. to 5:00 a.m. for the installation of a new backup procedure. This procedure will make the weekly backup process more efficient and much faster which will shorten the downtime in the future. We apologize for any inconvenience this may cause.
Systems Affected:	WebCT

December 2007

Title:	Email accessible as of 3:00 p.m. on Monday, Dec., 31, 2007
Status	scheduled
Start Time:	12/28/07 at 11:00 p.m.
End Time:	12/31/07 at 3:00 p.m.
Cause:	The required hardware upgrade of the email server has been completed as of 3:00 pm on Monday, December 31, 2007. All email folders have been restored and incoming email that had been held at the mail gateway since Saturday, December 29th is being delivered to the appropriate mailbox on the email server The hardware upgrade to the Pipeline server was completed successfully on Sunday, December 30, 2007 around noon. All functions within Pipeline became available at that time except for email. If you have any questions or need assistance, please contact the Information Technology Help Desk at 401-825-1112 or via email at helpdesk@ccri.edu.
Systems Affected:	Pipeline Email and Outlook

Title:	Email not available due to server upgrade
Status	scheduled
Start Time:	12/28/07 at 11:00 p.m.
End Time:	12/31/07 at 3:00 p.m.
Cause:	The required hardware upgrade of the email server is still in process. Access to email continues to be unavailable, including the option of using Outlook to access email. All incoming messages will be stored at the mail gateway and delivered to the appropriate account as soon as the upgrade is completed. Incoming email will not be lost due to this upgrade. The hardware upgrade to the Pipeline server was completed successfully on Sunday, December 30, 2007 around noon. All functions within Pipeline became available at that time except for email. We anticipate that the upgrade to the email server will be completed by 8:00 a.m. on Wednesday, January, 2008. However, email will be accessible as soon as the upgrade is completed.
Systems Affected:	Pipeline Email and Outlook

Title:	Downtime for Pipeline, Mail Servers and Self-Service
Status	Scheduled
Start Time:	12/28/07 at 11:00 p.m.
End Time:	12/31/07 at 8:00 a.m.
Cause:	Beginning Friday, December 28th at 11:00 p.m., the Department of Information Technology will start a required hardware upgrade of the Pipeline and email servers. The new and more powerful hardware for both Pipeline and email will noticeably enhance performance and increase productivity. We anticipate that the upgrade will be completed by 8:00 a.m. on Monday, December 31st. During the upgrade Pipeline will not be available to you for any functions including e-mail, administrative services and course tools. In addition to Pipeline and self service applications, the option of using Outlook to access your email will not be available to you. However, all messages will be stored at the mail gateway and delivered to your account as soon as the upgrade is completed. Please be assured that you will not lose any email sent to your account during the upgrade. If you have any questions or need assistance before or after the upgrade, please call the Help Desk at 401-825-1112.
Systems Affected:	Pipeline, Email, and Self-Service

Title:	Scheduled Monthly Maintenance for Banner INB
Status	Scheduled
Start Time:	12/30/07 at 7:00 a.m.
End Time:	12/30/07 at 11:00 a.m.
Cause:	On Sunday, December 30, 2007, from 7:00 a.m. to 11:00 a.m. Internet Native Banner will be unavailable for monthly software maintenance.
Systems Affected:	Banner INB

Title:	Pipeline, Self Service and Banner INB - System Maintenance
Status	Scheduled
Start Time:	12-08-07 10:00 p.m.
End Time:	12-08-07 midnight
Cause:	Due to hardware and software upgrades, Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email interface as well as the Available Courses search outside of Pipeline. The mail server will still be functioning. Therefore, Outlook users will continue to have access to their email. In addition to Pipeline and self service, the Banner INB server will also be unavailable to users.
Systems Affected:	Pipeline, Banner and self service

November 2007

Title:	Banner Unavailable
Status	Unscheduled
Start Time:	7:00 a.m.
End Time:	8:00 a.m.
Cause:	We experienced a system performance problem with Internet Native Banner. Performance of the self service applications (within Pipeline) were not impacted by this problem. The problem was resolved at 8:00 a.m.
Systems Affected:	Banner

Title:	Pipeline, Self Service and Banner INB - Server Maintenance
Status	Scheduled
Start Time:	11-25-07 7:00 a.m.
End Time:	11-25-07 11:00 a.m.
Cause:	The Department of Information Technology will be performing required maintenance to the Pipeline server. During this time Pipeline will not be available to you for any functions including e-mail, administrative services and course tools. In addition to Pipeline and self service, the Banner INB server will also be unavailable to users.
Systems Affected:	Pipeline, Banner and self service

Title:	Newport Phone System Maintenance
Status	Scheduled
Start Time:	11-13-07 9:00 a.m.
End Time:	11-13-07 11:00 a.m.
Cause:	Maintenance will be performed on the Newport campus phone system from 9am-5pm on Tuesday November 13. To place a call either to that campus or from that campus it will be necessary to dial 9 with the seven digit number phone number. To call the Knight main campus, for example, from Newport would be 9-825-1000. To access your voice mail from Newport dial 9-825-1022. We appreciate your patience during this important maintenance of the phone system.
Systems Affected:	Newport Phone System

October 2007

Title:	Pipeline, Self Service and Banner INB - Server Maintenance
Status	Scheduled
Start Time:	11:00 p.m., Saturday, October 27, 2007
End Time:	7:00 p.m., Sunday, October 28, 2007
Cause:	The Department of Information Technology will be performing required maintenance to the Pipeline server. During this time Pipeline will not be available to you for any functions including e-mail, administrative services and course tools. In addition to Pipeline and self service, the Banner INB server will also be unavailable to users.
Systems Affected:	Pipeline, Banner and self service

Title:	Banner Test System Maintenance
Status	Scheduled
Start Time:	10/19/07 - 8:00 am.
End Time:	10/19/07 - 8:30 a.m.
Cause:	The Department of Information Technology will be performing system maintenance to the Banner test server. During this time Banner test, training and CTRAN databases will be unavailable.
Systems Affected:	Banner Test

September 2007

Title:	Pipeline downtime
Status	Unscheduled
Start Time:	9/12/07 1:30 p.m.
End Time:	9/12/07 2:00 p.m.
Cause:	The Pipeline server went down due to a problem with the server's memory. All Pipeline services, including faculty and student services, course tools and email interface were unavailable.
Systems Affected:	Pipeline and email

Title:	Flanagan Campus Phone System
Status	Unscheduled
Start Time:	9/5/07 2:15 p.m.
End Time:	9/7/07 6:00 p.m.
Cause:	We are having intermittent problems with the phone system at the Flanagan Campus with the ability to place calls to 4-digit extensions between campuses. If the problem occurs, dial please dial 9 and the full 7 digit number, example 9-825-1112. To retrieve voicemail dial 9-825-1022. All incoming calls to this campus are successfully being completed. Also note that the voice mail indicator does not light up when you receive voice messages; please check your voice mail from time to time. We are working with Verizon, our phone service vendor, to resolve the problem as quickly as possible. The problem with the phone system has been resolved by Verizon.
Systems Affected:	Phone System at Flanagan Campus

Title:	Newport Campus Phone System
Status	Unscheduled
Start Time:	8/31/07 6:30 a.m.
End Time:	9/7/07 6:00 p.m.
Cause:	The Newport Campus is unable to place calls to 4-digit extensions between campuses. To place a call to another campus please dial 9 and the full 7 digit number, example 9-825-1112. To retrieve voicemail dial 9-825-1022. All incoming calls to this campus are successfully being completed. Also note that the voice mail indicator does not light up when you receive voice messages; please check your voice mail from time to time. We are working with Verizon, our phone service vendor, to resolve the problem as quickly as possible. The problem with the phone system has been resolved by Verizon.
Systems Affected:	Phone System at Newport Campus

August 2007

Title:	Flanagan Campus Network Upgrade
Status	Scheduled
Start Time:	10:00 a.m., Sunday, August 19, 2007
End Time:	2:00 p.m., Sunday, August 19, 2007
Cause:	The Department of Information Technology will be performing a required upgrade to the Flanagan network. During this time Flanagan Campus Internet traffic, including intercampus connectivity, as well as access to College servers; WebCT, CCRI web server, Banner, Pipeline and academic lab server will be unavailable to you. If you have any questions or need assistance before or after the upgrade, please call the Help Desk at 401-825-1112 or email helpdesk@ccri.edu
Systems Affected:	CCRI web server, Mail server, Pipeline and Outlook mail, Pipeline Banner, WebCT and academic lab server

Title:	Pipeline, Self Service and Banner INB - Server Maintenance
Status	Scheduled
Start Time:	7:00 a.m., Sunday, August 19
End Time:	7:00 p.m., Sunday, August 19
Cause:	The Department of Information Technology will be performing required maintenance to the Pipeline server. During this time Pipeline will not be available to you for any functions including e-mail, administrative services and course tools. In addition to Pipeline and self service, the Banner INB server will also be unavailable to users.
Systems Affected:	Pipeline, Banner and self service

Title:	Network Technical Difficulties
Status	Unscheduled
Start Time:	8/18/07 11:00 a.m.
End Time:	8/18/07 8:00 p.m.
Cause:	We experienced technical difficulties with the network router on Saturday. During that time all Internet traffic, both on and off campus including intercampus connectivity, as well as all servers, including WebCT, the CCRI web server, Banner and Pipeline were not available.
Systems Affected:	CCRI web server, Mail server, Pipeline and Outlook mail, Pipeline Banner, WebCT

Title:	Shared Departmental Drives
Status	Scheduled
Start Time:	5:00 p.m., Friday, August 17
End Time:	8:00 a.m., Monday, August 20
Cause:	The Department of Information Technology will be performing a required hardware upgrade of the campus file and print servers including connection to the newly installed Storage Area Network (SAN). The process will begin on Friday, August 17th at 5:00pm when access to the servers will be terminated. We anticipate that the upgrade will be completed by 8:00 am on Monday, August 20th. During this time, departmental shared drives and other shared resources such as departmental printers will be unavailable to users.
Systems Affected:	Campus file and print servers, Storage Area Network

Title:	WebCT Hardware Upgrade
Status	Scheduled
Start Time:	Midnight, Wednesday, August 15, 2007
End Time:	The upgrade was completed by 10:00 a.m. on August 16, 2007
Cause:	The Department of Information Technology will be performing a required hardware upgrade of the WebCT server including connection to the newly installed Storage Area Network (SAN).
Systems Affected:	WebCT will be unavailable from on and off campus locations

July 2007

Title:	WebCT Server Hardware Upgrade
Status	Scheduled
Start Time:	07-06-07 8:00 a.m.
End Time:	07-06-07 8:30 a.m.
Cause:	Hardware upgrade
Systems Affected:	WebCT

Title:	CCRI Web Server Hardware Upgrade
Status	Scheduled
Start Time:	07-05-07 7:00 a.m.
End Time:	07-05-07 7:20 a.m.
Cause:	Hardware upgrade
Systems Affected:	CCRI Production, Test, Faculty and the RI Board of Governors web sites

June 2007

Title:	Pipeline, Self Service and Banner INB - System Maintenance
Status	Scheduled
Start Time:	6-24-07 5:00 a.m.
End Time:	6-24-07 10:00 a.m.
Cause:	Due to hardware and software upgrades, Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email interface as well as the Available Courses search outside of Pipeline. The mail server will still be functioning. Therefore, Outlook users will continue to have access to their email. In addition to Pipeline and self service, the Banner INB server will also be unavailable to users.
Systems Affected:	Pipeline, Banner and self service

Title:	Discoverer hardware failure
Status	Unscheduled
Start Time:	6-21-07 5:00 a.m.
End Time:	6-22-07 7:30 a.m.
Cause:	bad disk drive
Systems Affected:	Discoverer

Title:	Self Service Banner
Status	Unscheduled
Start Time:	06/12/07 3:45 p.m.
End Time:	06/12/07 7:30 p.m.
Cause:	Unknown at this time
Systems Affected:	The self service functions both within and outside of Pipeline are down. These include the MyInfo, For Faculty and For Students tabs within Pipeline as well as the Available Courses search outside of Pipeline.

May 2007

Title:	CCRI Web Site - Updates & Patches
Status	Scheduled
Start Time:	05/25/07 6:00 a.m.
End Time:	05/25/07 7:35 a.m.
Cause:	CCRI web site will be down from 6:00 a.m. till 8:00 a.m. for patches and updates.
Systems Affected:	CCRI Web Site

Title:	Pipeline and E-Mail Server hard drive failure
Status	Unscheduled
Start Time:	5:00 a.m. May 23, 2007
End Time:	12:30 p.m. May 23, 2007
Cause:	We are currently experiencing a disk failure with the Pipeline server and as a result Pipeline is unavailable as well as Outlook and the Pipeline email interface. We are working to resolve the problem as quickly as possible and we thank you for your understanding and patience.
Systems Affected:	Pipeline and E-mail

Title:	Banner Production - System Maintenance *POSTPONED*
Status	Scheduled
Start Time:	05/19/07 6:00 a.m.
End Time:	05/19/07 9:00 a.m.
Cause:	Banner will be down from 6:00 a.m. till 9:00 a.m. for maintenance, patches and upgrades. The following services within Pipeline will also be unavailable during this time: Faculty and Student Services including grading, class lists, drop/add, degree audit and credit card payment.
Systems Affected:	Banner and Pipeline

Title:	Installation of new phone system at Providence Campus
Status	Scheduled
Start Time:	05/18/07 5:00 p.m.
End Time:	05/20/07 6:00 p.m.
Cause:	A new state of the art phone system will be installed for the CCRI Providence campus overnight on Friday, May 18, 2007. Installation will begin at 5:00 pm and conclude by noon on Saturday, May 19, 2007. Both incoming and outgoing phone service will be unavailable during this time. The installation of the new phone system was successfully completed.
Systems Affected:	Phone System

Title:	Phone Service at the Flanagan Campus - incoming calls
Status	Unscheduled
Start Time:	6:00 a.m. May 11, 2007
End Time:	1:00 p.m., May 11, 2007
Cause:	The Flanagan Campus is experiencing a problem receiving calls from outside the campus. Verizon is aware of the problem and they are working to resolve it.
Systems Affected:	Phone system - unable to receive calls from outside the campus

Title:	Installation of new domain controller server at the Flanagan Campus
Status	Scheduled
Start Time:	05/11/07 1:00 p.m.
End Time:	05/11/07 4:00 p.m.
Cause:	A new domain controller server will be installed on Thursday, May 10 between 1:00 p.m. and 4:00 p.m. Users will be unable to logon to the Campus domain at Flanagan during this time. However, if you have logged on to the Campus domain before 1:00 p.m. you will not be affected by the installation.
Systems Affected:	Flanagan Campus Domain

Title:	Installation of new domain controller server at the Providence Campus
Status	Scheduled
Start Time:	05/10/07 1:00 p.m
End Time:	05/10/07 4:00 p.m.
Cause:	A new domain controller server will be installed on Thursday, May 10 between 1:00 p.m. and 4:00 p.m. Users will be unable to logon to the Campus domain at the Liston campus during this time. However, if you have logged on to the Campus domain before 1:00 p.m. you will not be affected by the installation.
Systems Affected:	Providence Campus Domain

April 2007

Title:	Pipeline - System Maintenance
Status	Scheduled
Start Time:	04/12/07 7:00 a.m.
End Time:	04/12/07 7:45 a.m.
Cause:	Pipeline will be down from 7:00 a.m. till 7:45 a.m. for maintenance, patches and upgrades. The following services within Pipeline will also be unavailable during this time: Faculty and Student Services including grading, class lists, drop/add, degree audit and credit card payment.
Systems Affected:	Pipeline

Title:	Banner INB - system maintenance
Status	Scheduled
Start Time:	04/11/07 7:00 a.m.
End Time:	04/11/07 8:00 a.m.
Cause:	Banner INB will be down from 7:00 a.m. till 8:00 a.m. for maintenance.
Systems Affected:	Banner INB

Title:	Banner Production - System Maintenance
Status	Scheduled
Start Time:	4/7/07 6:00 a.m.
End Time:	4/7/07 9:00 a.m.
Cause:	Banner will be down from 6:00 a.m. till 9:00 a.m. for maintenance, patches and upgrades. The following services within Pipeline will also be unavailable during this time: Faculty and Student Services including grading, class lists, drop/add, degree audit and credit card payment.
Systems Affected:	Banner and Pipeline

Title:	Email Gateway
Status	Unscheduled
Start Time:	4-04-07 3:30 a.m.
End Time:	4-04-07 8:15 a.m.
Cause:	The Email Gateway was down on Wednesday, April 4 from 3:30 a.m. till 8:15 a.m. During this time incoming email received from outside of CCRI was not delivered. The problem has been resolved and we apologize for the inconvenience.
Systems Affected:	Email Gateway, Pipeline and Outlook

Title:	Services under For Students within Pipeline is unavailable
Status	Unscheduled
Start Time:	4-02-07 8:30 a.m.
End Time:	4-03-07 9:00 p.m.
Cause:	Services listed under For Students within Pipeline were unavailable due to a technical problem. The problem has been resolved and we apologize for the inconvenience.
Systems Affected:	Services under For Students within Pipeline

March 2007

Title:	Banner Production - System Maintenance
Status	Scheduled
Start Time:	3/17/07 6:00 a.m.
End Time:	3/17/07 11:00 a.m. (Note: this time was extended from 9 am due to unexpected problems with the maintenance)
Cause:	Banner will be down from 6:00 a.m. till 9:00 a.m. for maintenance, patches and upgrades. The following services within Pipeline will also be unavailable during this time: Faculty and Student Services including grading, class lists, drop/add, degree audit and credit card payment.
Systems Affected:	Banner and Pipeline

Title:	Liston Campus Network Upgrade
Status	Scheduled
Start Time:	3/11/07 7:00 a.m.
End Time:	3/12/07 7:00 a.m.
Cause:	The Department of Information Technology will be performing a required network upgrade. During this time Liston Campus Internet traffic, including intercampus connectivity, as well as access to College servers; WebCT, CCRI web server, Banner, Pipeline and academic lab server will be unavailable. If you have any questions or need assistance before or after the upgrade, please call the Help Desk at 401-825-1112 or email helpdesk@ccri.edu
Systems Affected:	Providence network access

Title:	Payment Gateway upgrade
Status	Scheduled
Start Time:	03/09/07 2:00 p.m.
End Time:	03/09/07 3:00 p.m.
Cause:	On-line payment system through Pipeline will not be available during the system upgrade to the payment gateway.
Systems Affected:	Payment Gateway

Title:	New version of JInitiator for Banner
Status	Scheduled
Start Time:	03/06/07
End Time:	on-going
Cause:	Beginning on Tuesday, March 6, 2007, when you login to Banner you will be prompted to install a new version of the JInitiator. Please follow the onscreen download instructions. If you encounter a problem, please call the Help Desk at x1112.
Systems Affected:	Banner

Title:	Pipeline Upgrade and Banner maintenance
Status	Scheduled
Start Time:	3/04/07 7:00 a.m.
End Time:	3/04/07 3:00 p.m. (Note: this time was extended from 11 am due to unexpected problems with the upgrades)
Cause:	The Department of Information Technology will be performing a required update to Pipeline on Sunday, March 4th from 7 a.m to 11 a.m. This update is required to accommodate the law that expands of daylight saving time period by 4 weeks, effective March 11, 2007. During this time Pipeline will not be available to you for any functions including faculty services, student services, course tools and email whether you read mail through Outlook or the Pipeline email interface. Banner will also be unavailable during this time for system maintenance. If you have any questions or need assistance after the upgrade, please contact the CCRI Help Desk at (401) 825-1112 or via e-mail at helpdesk@ccri.edu
Systems Affected:	Pipeline and Banner

February 2007

Title:	Flanagan Network Outage
Status	Unscheduled
Start Time:	2-18-07 11:20 a.m.
End Time:	02-18-07 12:15 p.m.
Cause:	All network services at the Flanagan campus are unavailable at this time. Our network staff is working to resolve the problem as quickly as possible and we thank you for your understanding and patience.
Systems Affected:	Connection to the CCRI Web site including Banner, WebCT, all Pipeline services including email and Outlook mail as well as all communications within and between CCRI Campuses.

Title:	Email server
Status	Unscheduled
Start Time:	2/18/07 10:00 a.m.
End Time:	2/18/07 7:30 p.m.
Cause:	2/18/07 - During the upgrade on Sunday, February 19, we had complications with the firmware upgrade that required the vendor to be called in. During the process the Banner machine was down until 5:30 p.m. and Pipeline server was inaccessible until 7:30 p.m.
Systems Affected:	Banner and Pipeline

Title:	Network Upgrade
Status	Scheduled
Start Time:	2/18/07 6:00 a.m.
End Time:	2/18/07 10:00 a.m.
Cause:	A required network upgrade will performed. During this time all Internet traffic, including intercampus connectivity, as well as all servers, including WebCT, the CCRI web server, Banner server and Pipeline will not be available to you for any functions.
Systems Affected:	CCRI web server, Mail server, Pipeline and Outlook mail, Pipeline Banner, WebCT

Title:	Email server
Status	Unscheduled
Start Time:	2/16/07 10:35 a.m.
End Time:	2/16/07 11:05 a.m.
Cause:	We continue to experience occasional instances of email being inaccessible due diagnostics we are running, at the request of our vendor, to resolve the problems. We apologize for the inconvenience and will continue working on resolving the problems.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server
Status	Unscheduled
Start Time:	2/16/07 8:35a.m..
End Time:	2/16/07 9:10 a.m.
Cause:	We continue to experience occasional instances of email being inaccessible due diagnostics we are running, at the request of our vendor, to resolve the problems. We apologize for the inconvenience and will continue working on resolving the problems.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server
Status	Unscheduled
Start Time:	2/14/07 2:25 p.m.
End Time:	2/14/07 2:40 p.m.
Cause:	We may continue to experience an occasional instance of email being inaccessible due diagnostics we are running, at the request of our vendor, to resolve the problems. We apologize for the inconvenience and will continue working on resolving the problems.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server
Status	Unscheduled
Start Time:	2/13/07 - 12:20 p.m..
End Time:	2/13/07 - 12:35 p.m.
Cause:	We may continue to experience an occasional instance of email being inaccessible due diagnostics we are running, at the request of our vendor, to resolve the problems. We apologize for the inconvenience and will continue working on resolving the problems.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server
Status	Unscheduled
Start Time:	2/13/07 - 11:40 a.m.
End Time:	2/13/07 - 12:05 p.m.
Cause:	We may continue to experience an occasional instance of email being inaccessible due diagnostics we are running, at the request of our vendor, to resolve the problems. We apologize for the inconvenience and will continue working on resolving the problems.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server
Status	Unscheduled
Start Time:	2/13/07 - 10:15 a.m.
End Time:	2/13/07 - 11:20 a.m.
Cause:	We may continue to experience an occasional instance of email being inaccessible due diagnostics we are running, at the request of our vendor, to resolve the problems. We apologize for the inconvenience and will continue working on resolving the problems.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Premium Symantic Anti-Spam Software installation
Status	Unscheduled
Start Time:	2/9/07 - 7:00 p.m.
End Time:	2/9/07 - 7:10 p.m.
Cause:	We reinstalled an evaluation version of the Premium Symantec Anti-Spam on our email gateway on Friday, February 9th at 7:00 p.m. This has already greatly reduced the volume of spam. We will be evaluating this product to determine if it meets our needs and helps with the performance of the email server. We would appreciate any feedback that you feel that will assist us in making an informative decision regarding the effectiveness of this software upgrade at helpdesk@ccri.edu
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/9/07 - 12:35 p.m.
End Time:	2/9/07 - 12:50 p.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/9/07 - 11:00 a.m.
End Time:	2/9/07 - 11:30 a.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/9/07 - 10:20 a.m.
End Time:	2/9/07 - 10:40 a.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/8/07 11:50 a.m.
End Time:	2/8/07 12:30 p.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/7/07 8:30 p.m.
End Time:	2/7/07 9:30 p.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/5/07 2:35 p.m.
End Time:	2/5/07 3:15 p.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/5/07 1:00 p.m.
End Time:	2/5/07 1:20 p.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/5/07 1:00 p.m.
End Time:	2/5/07 1:20 p.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/5/07 11:20 a.m.
End Time:	2/5/07 11:50 a.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/5/07 10:55 a.m.
End Time:	2/5/07 11:10 a.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/5/07 9:55 a.m.
End Time:	2/5/07 10:30 a.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/2/07 1:20 p.m.
End Time:	2/2/07 2:00 p.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/2/07 11:55 a.m..
End Time:	2/2/07 12:05 p.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/2/07 11:20 a.m..
End Time:	2/2/07 11:45 a.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/2/07 10:03 a.m..
End Time:	2/2/07 10:55 a.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/2/07 9:22 a.m..
End Time:	2/2/07 9:40 a.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/1/07 4:10 p.m.
End Time:	2/1/07 4:30 p.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/1/07 3:00 p.m.
End Time:	2/1/07 3:30 p.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/1/07 12:20 p.m.
End Time:	2/1/07 12:40 p.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/1/07 10:50 a.m.
End Time:	2/1/07 10:55 a.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/1/07 9:55 a.m.
End Time:	2/1/07 10:15 a.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	2/1/07 8:55 a.m.
End Time:	2/1/07 9:20 a.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

January 2007

Title:	Email server overload
Status	Unscheduled
Start Time:	1/31/07 2:45 p.m..
End Time:	1/31/07 3:00 p.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	1/31/07 11:00 a.m.
End Time:	1/31/07 11:15 a.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	1/31/07 9:10 a.m.
End Time:	1/31/07 9:35 a.m.
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	1/30/07 2:30 p.m.
End Time:	1/30/07 3:05 p.m
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Pipeline login failure
Status	Unscheduled
Start Time:	1/30/07 2:30 p.m.
End Time:	1/30/07 2:40 p.m
Cause:	We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Email server overload
Status	Unscheduled
Start Time:	1/30/07 12:30 p.m.
End Time:	1/30/07 12:35 p.m
Cause:	We are experiencing occasional instances of email being inaccessible due to an overload on the mail server. We are working to resolve the problem as quickly as possible. We thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Installation of patch to mail server
Status	Scheduled
Start Time:	1/21/07 8:00 a.m.
End Time:	1/21/07 10:00 a.m.
Cause:	Due to the installation of a patch to the mail server, email will be down whether the user reads their mail through Outlook, or the Pipeline email interface. However, during this time all Pipeline services, including faculty and student services, and course tools will be available
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Delivery of E-mail
Status	Unscheduled
Start Time:	1/16/07 6:30 a.m.
End Time:	1/16/07 5:00 p.m.
Cause:	We are experiencing intermittent problems with the delivery of email due to the volume of messages being received at the gateway. We are monitoring the mail server and we expect the problem will be resolved soon. We thank you for your patience and understanding.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Pipeline Technical Problem
Status	Unscheduled
Start Time:	01-16-07 3:00 p.m.
End Time:	01-16-07 5:15 p.m.
Cause:	We are experiencing a technical problem with Pipeline and we are working to resolve the problem as quickly as possible. We thank you for you patience and understanding.
Systems Affected:	Pipeline

Title::	Banner INB
Status	Unscheduled
Start Time:	12-31-06
End Time:	1-2-07
Cause:	A disk drive problem
Systems Affected:	Banner

Title:	Migration to new web server
Status:	Scheduled
Start Time:	12-28-06 2:00 p.m.
End Time:	12-28-06 2:30 p.m.
Cause:	1/2/07 Migration to the new web server was successfully completed and the new server is accessible for viewing and publishing.
Systems Affected:	CCRI Web Server

December 2006

Title:	Problems with E-mail
Status	unscheduled
Start Time:	12-18-06
End Time:	12-19-06
Cause:	Although the memory upgrade to the mail gateway was completed on Friday, December 15, we continue to experience problems with the email server due to the volume of messages being received at the gateway. We are monitoring the mail server, making configuration changes and updates to resolve the problem. We thank your for your patience and understanding
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Delivery of e-mail
Status	unscheduled
Start Time:	12-12-06
End Time:	12-15-06
Cause:	We are experiencing an intermittent problem with the delivery of email due to the volume of messages being received at the gateway. We are monitoring the mail server and we expect the problem will be resolved as we plan to increase memory on the mail gateway. We thank your for your patience and understanding
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Delivery of e-mail
Status	unscheduled
Start Time:	12-11-06 10:00 a.m.
End Time:	12-11-06 5:00 p.m.
Cause:	We are experiencing a problem both sending and receiving email and are working to resolve the situation as quickly as possible. We thank your for your patience and understanding
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Pipeline and Banner Downtime
Status	Scheduled
Start Time:	12-12-06 6:00 a.m.
End Time:	12-12-06 8:00 am.
Cause:	Installation of memory to alleviate the performance issues that we have been experiencing with Banner and the self service applications within Pipeline.
Systems Affected:	Banner and Pipeline

Title:	Delivery of e-mail
Status	unscheduled
Start Time:	12-08-06 2:00 a.m.
End Time:	12-10-06 9:00 a.m.
Cause:	The delivery of email is slow due to the volume of messages being received at the gateway. We are monitoring the mail server and we expect the problem will be resolved as we plan to increase memory on the mail gateway. We thank your for your patience and understanding
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Delivery of e-mail
Status	unscheduled
Start Time:	12-04-06 2:00 a.m.
End Time:	12-04-06 1:00 p.m.
Cause:	We are experiencing a problem both sending and receiving email and are working to resolve the situation as quickly as possible. We thank your for your patience and understanding
Systems Affected:	Mail server, Pipeline and Outlook mail

November 2006

Title:	Banner Performance
Status	unscheduled
Start Time:	11-17-06
End Time:	12-12-06
Cause:	We are experiencing system performance problems with Banner. Performance of the self service applications within Pipeline are impacted by this problem. We plan to increase memory to resolve the problems in the near future, and we thank your for your patience and understanding.
Systems Affected:	Banner and Pipeline self service

Title:	Adjustments to WebCT Server
Status	Scheduled
Start Time:	11-15-06 10:30 pm
End Time:	11-15-06 10:45 pm
Cause:	To make some necessary adjustments to the server.
Systems Affected:	WebCT

Title:	Banner 7 Upgrade - Friday, November 3, 2006, at Midnight thru Wednesday, November 8, 2006 at 8:00 a.m.
Status	Scheduled
Start Time:	11-3-06 Midnight
End Time:	11-6-06 5:00 p.m.
Cause:	Upgrade from Banner 6 to Banner 7
Systems Affected:	All Banner systems including self-service components such as Available Courses and Pipeline, including For Faculty, For Student, and Course Tools will be unavailable to users.

October 2006

Title:	Delivery of e-mail from server to mailboxes
Status	Unscheduled
Start Time:	10-30-06 6:00 p.m.
End Time:	10-31-06 4:00 p.m.
Cause:	The problem was diagnosed to be a corrupted log file which was hanging the delivery of mail. Mail began to slowly be delivered to mailboxes at 4 pm on 10-31-06. No mail has been lost during this outage.
Systems Affected:	Mail server, Pipeline and Outlook mail

Title:	Pipeline Down
Status	Unscheduled
Start Time:	10-31-06 9:45 a.m.
End Time:	10-31-06 11:15 a.m.
Cause:	The problem with the delivery of e-mail from the server to users mailboxes was diagnosed to be a corrupted log file which was hanging the delivery of mail. As a result, this caused Pipeline to go down for a period of time.
Systems Affected:	Pipeline

Title:	Pipeline System Upgrade, Sunday, October 29, 2006
Status	Scheduled
Start Time:	10-29-06 6:00 a.m.
End Time:	10-29-06 12 noon
Cause:	The Department of Information Technology will be performing a required system upgrade.
Systems Affected:	Pipeline will not be available to you for any functions including faculty services, student services, course tools and email whether you read mail through Outlook or the Pipeline email interface.

Title:	E-mail Sever Delay
Status	Unscheduled
Start Time:	10-23-06 10:00 a.m.
End Time:	10-23-06 12:00 noon
Cause:	We experienced a delay in email delivery from 10:00 a.m. to 12:00 noon due to a targeted email announcement that was sent out at approximately 10:00 noon.
Systems Affected:	E-mail in Pipeline and Outlook

Title:	E-mail Sever Delay
Status	Unscheduled
Start Time:	10-17-06 10:00 a.m.
End Time:	10-17-06 9:30 p.m.
Cause:	We experienced a delay in email delivery from 12 noon to 1:00 p.m. due to a targeted email announcement that was sent out at approximately 12:00 noon.
Systems Affected:	E-mail in Pipeline and Outlook

Title:	E-mail Sever Delay
Status	Unscheduled
Start Time:	10-13-06 12:00 noon
End Time:	10-13-06 1:00 p.m.
Cause:	We experienced a delay in email delivery from 12 noon to 1:00 p.m. due to a targeted email announcement that was sent out at approximately 12:00 noon.
Systems Affected:	E-mail in Pipeline and Outlook

Title:	System Upgrade Friday
Status	Scheduled
Start Time:	10-6-06 6:00 a.m.
End Time:	10-6-06 7:30 a.m.
Cause:	The Department of Information Technology will be performing a required system upgrade on Friday, October 6th between 6:00 am and 7:30 am.
Systems Affected:	Internet connectivity, Webct, CCRI web server, Banner servers and Pipeline will not be available to you for any functions including faculty services, student services, course tools and email whether you read mail through Outlook or the Pipeline email interface.

Title:	E-Mail Server Delay
Status	Unscheduled
Start Time:	10-03-06 10:00 p.m.
End Time:	10-04-06 8:00 a.m.
Cause:	due to overloaded CPUs
Systems Affected:	E-mail in Pipeline and Outlook

Title:	E-Mail Server Delay
Status	Unscheduled
Start Time:	10-02-06 10:30 p.m.
End Time:	10-03-06 9:00 a.m.
Cause:	due to overloaded CPUs
Systems Affected:	E-mail in Pipeline and Outlook

September 2006

Title:	Intermittent E-Mail Server Delay
Status	Unscheduled
Start Time:	09-16-06
End Time:	09-22-06
Cause:	due to overloaded CPUs
Systems Affected:	E-mail in Pipeline and Outlook

Title:	Intermittent E-Mail Server Delay
Status	Unscheduled
Start Time:	09-12-06
End Time:	09-14-06
Cause:	due to overloaded CPUs
Systems Affected:	E-mail in Pipeline and Outlook

August 2006

Title:	Intermittent E-Mail Server Delay
Status	Unscheduled
Start Time:	08-31-06
End Time:	09-01-06
Cause:	due to overloaded CPUs
Systems Affected:	E-mail in Pipeline and Outlook

Title:	Intermittent E-Mail Server Delay
Status	Unscheduled
Start Time:	08-14-06
End Time:	08-14-06
Cause:	due to overloaded CPUs
Systems Affected:	E-mail in Pipeline and Outlook

Title:	Banner Production Maintenance
Status	Scheduled
Start Time:	08-04-06 5:00 p.m.
End Time:	08-04-06 11:30 p.m.
Cause:	Performed maintenance
Systems Affected:	Banner and Pipeline including email in Pipeline and Outlook