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Outage History

May 2008

April 2008

March 2008

February 2008

January 2008

December 2007

November 2007

October 2007

September 2007

August 2007

July 2007

June 2007

May 2007

April 2007

March 2007

February 2007

January 2007

December 2006

November 2006

October 2006

September 2006

August 2006  

 

May 2008

Title: Pipeline Self Service and Banner INB 
Status Unscheduled
Start Time: 5/13/08    9:40 a.m.
End Time: 5/13/08    10:25 a.m. 
Cause:

We are experiencing a problem with Banner INB and as a result  the following Pipeline functions are unavailable to users: faculty services, employee services, student services, course tools,  as well as the Available Courses search outside of Pipeline.  We are working to resolve the problem as quickly as possible and thank you for your patience and understanding.
Systems Affected: Pipeline Self-Service and Banner INB

April 2008

Title: Pipeline Self Service and Banner INB  - Monthly Server Maintenance
Status Scheduled
Start Time: 4/27/08     7:00 a.m.
End Time: 4/27/08    11 :00 a.m. 
Cause:

On Sunday, April 27, 2008, the following Pipeline functions will not be available to users: faculty services, employee services, student services, course tools,  as well as the Available Courses search outside of Pipeline.  The mail server will still be functioning.  Therefore, users will continue to have access to their email both in Pipeline and Outlook.

In addition to Pipeline Self Service, the Banner INB server will also be unavailable to users.

Systems Affected: Pipeline Self-Service and Banner INB
Title: E-mail Server Maintenance
Status Scheduled
Start Time: 4/19/08   11:00 p.m.
End Time: 4/19/08   11 :15 p.m.
Cause:

On Saturday, April 19, 2008, the mail server will be unavailable due to system maintenance. Therefore, Pipeline and Outlook users will not have access to their email during this time.
Systems Affected: E-mail
Title: Voicemail System Unavailable
Status Unscheduled
Start Time: 4/5/08 2:00 p.m.
End Time: 4/7/08  9:15 a.m.
Cause: The voicemail system is currently unavailable both on campus and off campus due to a problem with the Octel switch.  We have notified our vendor Carousel and they are working to resolve the problem as quickly as possible.
Systems Affected: Voicemail system at all 4 campuses
March 2008
Title: Banner and Pipeline unavailable due  to air conditioning malfunction in the server room
Status Unscheduled
Start Time: 3/30/08 11:00 p.m.
End Time: 03/31/08 11:15 a.m.
Cause:

Sunday, March 30, 2008 at 11:00 p.m.
Approximately 11:00 p.m. on Sunday due to the air conditioning malfuncting in the server room all systems including WebCT,  Email, Banner and Pipeline servers were shut down. 

Monday, March 31, 2008 at 8:30 a.m.
WebCT, campus e-mail, and the CCRI web site servers were restored.  However, we are still having intermittent problems with the Pipeline server and self service components including Banner  that provide student and faculty services, course tools and most importantly the “online registration” function. 
We are working to repair the problems and we appreciate your patience as we work to resolve the situation as quickly as possible.

Monday, March 31, 2008 11:15 a.m.
All servers are up and running. We thank you for your patience and understanding.
Systems Affected: Banner, Pipeline, WebCT,  CCRI Web, and Email
Title: Banner INB and Pipeline Self Service - Monthly Server Maintenance
Status Scheduled
Start Time: 3/30/08 7:00 a.m.
End Time: 3/30/08 11:00 a.m. 
Cause:

On Sunday, March 30, 2008, Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email as well as the Available Courses search outside of Pipeline.  The mail server will still be functioning. Therefore, Outlook users will continue to have access to their email.

In addition to Pipeline, Self Service, the Banner INB server will also be unavailable to users.

Systems Affected: Banner INB and Self-Service
Title: Network Connectivity lost due to power outage
Status unscheduled
Start Time: 3/21/08 9:30 a.m.
End Time: 3/21/08 11:10 a.m. network connectivity restored
Cause:

Due to a momentary power outage in our server room, all connectivity to our servers was lost. All Internet traffic, both on and off campus including intercampus connectivity, as well as all servers, including WebCT, the CCRI web server, Banner, Pipeline and email are not available. We are currently in the process of bringing all servers back online.  We thank you for you patience and understanding.
Systems Affected: Banner, WebCT, access to the Internet, all Pipeline services including email, and the CCRI Web site
Title: Pipeline, Self Service, Email and Banner INB - Server Maintenance
Status Scheduled
Start Time: 3/8/08 8:00 a.m.
End Time: 3/9/08 7:00 p.m. 
Cause:

On Saturday, March 8, 2008, Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email interface as well as the Available Courses search outside of Pipeline.  The mail server will still be functioning. Therefore, Outlook users will continue to have access to their email.

In addition to Pipeline, Self Service, the Banner INB server will also be unavailable to users.

Systems Affected: Banner INB, Pipeline, Self-Service, and Email
Title: Pipeline, Self Service, Email and Banner INB - Server Maintenance
Status Scheduled
Start Time: 3/3/08 10:30 p.m.
End Time: 3/3/08 11:00 p.m.
Cause:

On Monday, March 3, 2008, Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email interface as well as the Available Courses search outside of Pipeline.  The mail server will still be functioning. Therefore, Outlook users will continue to have access to their email.

In addition to Pipeline, Self Service, the Banner INB server will also be unavailable to users.

Systems Affected: Banner INB, Pipeline, Self-Service, and Email
February 2008
Title: Pipeline Self Service and Banner INB - Server Maintenance
Status Scheduled
Start Time: 2/24/08 7:00 a.m.
End Time: 2/24/08 11:00 a.m. 
Cause:

On Sunday, February 24, 2008 Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email as well as the Available Courses search outside of Pipeline.  The mail server will still be functioning. Therefore, Outlook users will continue to have access to their email.

In addition to Pipeline, Self Service, the Banner INB server will also be unavailable to users. 

Systems Affected: Banner INB and Pipeline Self-Service
January 2008
Title: Pipeline, Self Service and Banner INB - Server Maintenance
Status Scheduled
Start Time: 1/27/08 7:00 a.m.
End Time: 1/27/08 11:00 a.m.  (Note: this time was extended from 11 a.m. to 2 p.m. due to a hardware failure which resulted in a delay in bringing the systems back up)
Cause:

On Sunday, January 27, 2008 Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email as well as the Available Courses search outside of Pipeline.  The mail server will still be functioning.  Therefore, Outlook users will continue to have access to their email.

In addition to Pipeline and self service, the Banner INB server will also be unavailable to users.

Systems Affected: Banner INB, Self-Service, Pipeline, Test Banner, and Email
Title: WebCT downtime
Status Scheduled
Start Time: 1/16/08 12:00 a.m.
End Time: 1/16/08 5:00 a.m.
Cause: On Wednesday, January 16, 2008, WebCT will be unavailable from 12:00 a.m. to 5:00 a.m. for the installation of a new backup procedure. This procedure will make the weekly backup process more efficient and much faster which will shorten the downtime in the future. We apologize for any inconvenience this may cause.
Systems Affected: WebCT
December 2007
Title: Email accessible as of 3:00 p.m. on Monday, Dec., 31, 2007
Status scheduled
Start Time: 12/28/07  at 11:00 p.m.
End Time: 12/31/07 at 3:00 p.m.
Cause: The required hardware upgrade of the email server has been completed as of 3:00 pm on Monday, December 31, 2007. All email folders have been restored and incoming email that had been held at the mail gateway since Saturday, December 29th is being delivered to the appropriate mailbox on the email server
The hardware upgrade to the Pipeline server was completed successfully on Sunday, December 30, 2007 around noon. All functions within Pipeline became available at that time except for email.

If you have any questions or need assistance, please contact the Information Technology Help Desk at 401-825-1112 or via email at helpdesk@ccri.edu.
Systems Affected: Pipeline Email and Outlook
Title: Email not available due to server upgrade
Status scheduled
Start Time: 12/28/07  at 11:00 p.m.
End Time: 12/31/07 at 3:00 p.m.
Cause: The required hardware upgrade of the email server is still in process. Access to email continues to be unavailable, including the option of using Outlook to access email. All incoming messages will be stored at the mail gateway and delivered to the appropriate account as soon as the upgrade is completed. Incoming email will not be lost due to this upgrade.
The hardware upgrade to the Pipeline server was completed successfully on Sunday, December 30, 2007 around noon. All functions within Pipeline became available at that time except for email.
We anticipate that the upgrade to the email server will be completed by 8:00 a.m. on Wednesday, January, 2008.  However, email will be accessible as soon as the upgrade is completed.
Systems Affected: Pipeline Email and Outlook
Title: Downtime for Pipeline, Mail Servers and Self-Service
Status Scheduled
Start Time: 12/28/07 at 11:00 p.m.
End Time: 12/31/07 at 8:00 a.m.
Cause:

Beginning Friday, December 28th at 11:00 p.m., the Department of Information Technology will start a required hardware upgrade of the Pipeline and email servers.  The new and more powerful hardware for both Pipeline and email will noticeably enhance performance and increase productivity. We anticipate that the upgrade will be completed by 8:00 a.m. on Monday, December 31st. 
 
During the upgrade Pipeline will not be available to you for any functions including e-mail, administrative services and course tools. In addition to Pipeline and self service applications, the option of using Outlook to access your email will not be available to you. However, all messages will be stored at the mail gateway and delivered to your account as soon as the upgrade is completed.  Please be assured that you will not lose any email sent to your account during the upgrade.
 
If you have any questions or need assistance before or after the upgrade, please call the Help Desk at 401-825-1112.

Systems Affected: Pipeline, Email, and Self-Service
Title: Scheduled Monthly Maintenance for Banner INB
Status Scheduled
Start Time: 12/30/07 at 7:00 a.m.
End Time: 12/30/07 at 11:00 a.m.
Cause:

On Sunday, December 30, 2007, from 7:00 a.m. to 11:00 a.m. Internet Native Banner will be unavailable for monthly software maintenance.
Systems Affected: Banner INB
Title: Pipeline, Self Service and Banner INB - System Maintenance
Status Scheduled
Start Time: 12-08-07  10:00 p.m.
End Time: 12-08-07  midnight
Cause:

Due to hardware and software upgrades, Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email interface as well as the Available Courses search outside of Pipeline.  The mail server will still be functioning.  Therefore, Outlook users will continue to have access to their email.

In addition to Pipeline and self service, the Banner INB server will also be unavailable to users.

Systems Affected: Pipeline, Banner and self service
November 2007
Title: Banner Unavailable
Status Unscheduled
Start Time: 7:00 a.m.
End Time: 8:00 a.m.
Cause: We experienced a system performance problem with Internet Native Banner.   Performance of the self service applications (within Pipeline) were not impacted by this problem.   The problem was resolved at 8:00 a.m.
Systems Affected: Banner
Title: Pipeline, Self Service and Banner INB - Server Maintenance
Status Scheduled
Start Time: 11-25-07   7:00 a.m.
End Time: 11-25-07   11:00 a.m.
Cause: The Department of Information Technology will be performing required maintenance to the Pipeline server.  During this time Pipeline will not be available to you for any functions including e-mail, administrative services and course tools.

In addition to Pipeline and self service, the Banner INB server will also be unavailable to users.
Systems Affected: Pipeline, Banner and self service
Title: Newport Phone System Maintenance
Status Scheduled
Start Time: 11-13-07  9:00 a.m.
End Time: 11-13-07 11:00 a.m.
Cause: Maintenance will be performed on the Newport campus phone system from 9am-5pm on Tuesday November 13. To place a call either to that campus or from that campus it will be necessary to dial 9 with the seven digit number phone number. To call the Knight main campus, for example, from Newport would be 9-825-1000. To access your voice mail from Newport dial 9-825-1022. We appreciate your patience during this important maintenance of the phone system.
Systems Affected: Newport Phone System

 

October 2007
Title: Pipeline, Self Service and Banner INB - Server Maintenance
Status Scheduled
Start Time: 11:00 p.m., Saturday, October 27, 2007
End Time: 7:00 p.m., Sunday, October 28, 2007
Cause: The Department of Information Technology will be performing required maintenance to the Pipeline server.  During this time Pipeline will not be available to you for any functions including e-mail, administrative services and course tools.

In addition to Pipeline and self service, the Banner INB server will also be unavailable to users.
Systems Affected: Pipeline, Banner and self service
Title: Banner Test System Maintenance
Status Scheduled
Start Time: 10/19/07 - 8:00 am.
End Time: 10/19/07 - 8:30 a.m.
Cause: The Department of Information Technology will be performing system maintenance to the Banner test server.  During this time Banner test, training and CTRAN databases will be unavailable.
Systems Affected: Banner Test
September 2007
Title: Pipeline downtime
Status Unscheduled
Start Time: 9/12/07 1:30 p.m.
End Time: 9/12/07 2:00 p.m.
Cause: The Pipeline server went down due to a problem with the server's memory. All Pipeline services, including faculty and student services, course tools and email interface were unavailable.
Systems Affected: Pipeline and email
Title: Flanagan Campus Phone System
Status Unscheduled
Start Time: 9/5/07 2:15 p.m.
End Time: 9/7/07 6:00 p.m.
Cause: We are having intermittent problems with the phone system at the Flanagan Campus with the ability to place calls to 4-digit extensions between campuses.  If the problem occurs, dial please dial 9 and the full 7 digit  number, example 9-825-1112. To retrieve voicemail dial 9-825-1022.  All incoming calls to this campus are successfully being completed.  Also note that the voice mail indicator does not light up when you receive voice messages; please check your voice mail from time to time.
We are working with Verizon, our phone service vendor, to resolve the problem as quickly as possible.

The problem with the phone system has been resolved by Verizon.
Systems Affected: Phone System at Flanagan Campus
Title: Newport Campus Phone System
Status Unscheduled
Start Time: 8/31/07 6:30 a.m.
End Time: 9/7/07  6:00 p.m.
Cause: The Newport Campus is unable to place calls to 4-digit extensions between campuses.  To place a call to another campus please dial 9 and the full 7 digit  number, example 9-825-1112. To retrieve voicemail dial 9-825-1022.  All incoming calls to this campus are successfully being completed. Also note that the voice mail indicator does not light up when you receive voice messages; please check your voice mail from time to time.
We are working with Verizon, our phone service vendor, to resolve the problem as quickly as possible.

The problem with the phone system has been resolved by Verizon.
Systems Affected: Phone System at Newport Campus
August 2007

Title: Flanagan Campus Network Upgrade
Status Scheduled
Start Time: 10:00 a.m.,  Sunday, August 19, 2007
End Time: 2:00 p.m., Sunday, August 19, 2007
Cause:

The Department of Information Technology will be performing a required upgrade to the Flanagan network.

During this time Flanagan Campus Internet traffic, including intercampus connectivity, as well as access to College servers; WebCT, CCRI web server, Banner, Pipeline and academic lab server will be unavailable to you.

If you have any questions or need assistance before or after the upgrade, please call the Help Desk at 401-825-1112 or email helpdesk@ccri.edu

Systems Affected: CCRI web server, Mail server, Pipeline and Outlook mail, Pipeline Banner, WebCT  and academic lab server
Title: Pipeline, Self Service and Banner INB - Server Maintenance
Status Scheduled
Start Time: 7:00 a.m., Sunday, August 19
End Time: 7:00 p.m., Sunday, August 19
Cause: The Department of Information Technology will be performing required maintenance to the Pipeline server.  During this time Pipeline will not be available to you for any functions including e-mail, administrative services and course tools.

In addition to Pipeline and self service, the Banner INB server will also be unavailable to users.
Systems Affected: Pipeline, Banner and self service
Title: Network Technical Difficulties
Status Unscheduled
Start Time: 8/18/07 11:00 a.m.
End Time: 8/18/07 8:00 p.m.
Cause: We experienced technical difficulties with the network router on Saturday.  During that time all Internet traffic, both on and off campus including intercampus connectivity, as well as all servers, including WebCT, the CCRI web server, Banner and Pipeline were not available.
Systems Affected: CCRI web server, Mail server, Pipeline and Outlook mail, Pipeline Banner, WebCT
Title: Shared Departmental Drives
Status Scheduled
Start Time: 5:00 p.m., Friday, August 17
End Time: 8:00 a.m., Monday, August 20
Cause: The Department of Information Technology will be performing a required hardware upgrade of the campus file and print servers including connection to the newly installed Storage Area Network (SAN).  The process will begin on Friday, August 17th at 5:00pm when access to the servers will be terminated.  We anticipate that the upgrade will be completed by 8:00 am on Monday, August 20th. During this time, departmental shared drives and other shared resources such as departmental printers will be unavailable to users.
Systems Affected: Campus file and print servers, Storage Area Network
Title: WebCT Hardware Upgrade
Status Scheduled
Start Time: Midnight, Wednesday, August 15, 2007
End Time: The upgrade was completed by 10:00 a.m. on August 16, 2007
Cause: The Department of Information Technology will be performing a required hardware upgrade of the WebCT server including connection to the newly installed Storage Area Network (SAN).
Systems Affected: WebCT will be unavailable from on and off campus locations
July  2007
Title: WebCT Server Hardware Upgrade
Status Scheduled
Start Time: 07-06-07  8:00 a.m.
End Time: 07-06-07  8:30 a.m.
Cause: Hardware upgrade
Systems Affected: WebCT
Title: CCRI Web Server Hardware Upgrade
Status Scheduled
Start Time: 07-05-07  7:00 a.m.
End Time: 07-05-07  7:20 a.m.
Cause: Hardware upgrade
Systems Affected: CCRI Production, Test, Faculty and the RI Board of Governors web sites
June 2007
Title: Pipeline, Self Service and Banner INB - System Maintenance
Status Scheduled
Start Time: 6-24-07  5:00 a.m.
End Time: 6-24-07  10:00 a.m.
Cause:

Due to hardware and software upgrades, Pipeline will not be available to users for any functions including faculty services, student services, course tools, email thru the Pipeline email interface as well as the Available Courses search outside of Pipeline.  The mail server will still be functioning.  Therefore, Outlook users will continue to have access to their email.

In addition to Pipeline and self service, the Banner INB server will also be unavailable to users.

Systems Affected: Pipeline, Banner and self service
Title: Discoverer hardware failure
Status Unscheduled
Start Time: 6-21-07 5:00 a.m.
End Time: 6-22-07 7:30 a.m.
Cause: bad disk drive
Systems Affected: Discoverer
Title: Self Service Banner
Status Unscheduled
Start Time: 06/12/07 3:45 p.m.
End Time: 06/12/07 7:30 p.m.
Cause: Unknown at this time
Systems Affected: The self service functions both within and outside of Pipeline are down. These include the MyInfo, For Faculty and For Students tabs within Pipeline as well as the Available Courses search outside of Pipeline.
May 2007
Title: CCRI Web Site - Updates & Patches
Status Scheduled
Start Time: 05/25/07 6:00 a.m.
End Time: 05/25/07 7:35 a.m.
Cause: CCRI web site will be down from 6:00 a.m. till 8:00 a.m. for patches and updates.
Systems Affected: CCRI Web Site
Title: Pipeline and E-Mail Server hard drive failure
Status Unscheduled
Start Time: 5:00 a.m.  May 23, 2007
End Time: 12:30 p.m. May 23, 2007
Cause: We are currently experiencing a disk failure with the Pipeline server and as a result Pipeline is unavailable as well as Outlook and the Pipeline email interface.  We are working to resolve the problem as quickly as possible and we thank you for your understanding and patience.
Systems Affected: Pipeline and E-mail
Title: Banner Production - System Maintenance  *POSTPONED*
Status Scheduled
Start Time: 05/19/07 6:00 a.m.
End Time: 05/19/07 9:00 a.m.
Cause: Banner will be down from 6:00 a.m. till 9:00 a.m. for maintenance, patches and upgrades.


*The following services within Pipeline will also be unavailable during this time: Faculty and Student Services including grading, class lists, drop/add, degree audit and credit card payment.*
Systems Affected: Banner and Pipeline
Title: Installation of new phone system at Providence Campus
Status Scheduled
Start Time: 05/18/07 5:00 p.m.
End Time: 05/20/07 6:00 p.m. 
Cause:

A new state of the art phone system will be installed for the CCRI Providence campus overnight on Friday, May 18, 2007.  Installation will begin at 5:00 pm and conclude by noon on Saturday, May 19, 2007.  Both incoming and outgoing phone service will be unavailable during this time. 

The installation of the new phone system was successfully completed.
Systems Affected: Phone System
Title: Phone Service at the Flanagan Campus -  incoming calls
Status Unscheduled
Start Time: 6:00 a.m.  May 11, 2007
End Time: 1:00 p.m., May 11, 2007
Cause: The Flanagan Campus is experiencing a problem receiving calls from outside the campus. Verizon is aware of the problem and they are working to resolve it.
Systems Affected: Phone system - unable to receive calls from outside the campus
Title: Installation of new domain controller server at the Flanagan Campus
Status Scheduled
Start Time: 05/11/07 1:00 p.m.
End Time: 05/11/07 4:00 p.m.
Cause:

A new domain controller server will be installed on Thursday, May 10 between 1:00 p.m. and 4:00 p.m.  Users will be unable to logon to the Campus domain at Flanagan during this time.  However, if you have logged on  to the Campus domain before 1:00 p.m. you will not be affected by the installation.
Systems Affected: Flanagan Campus Domain
Title: Installation of new domain controller server at the Providence Campus
Status Scheduled
Start Time: 05/10/07 1:00 p.m
End Time: 05/10/07 4:00 p.m.
Cause:

A new domain controller server will be installed on Thursday, May 10 between 1:00 p.m. and 4:00 p.m.  Users will be unable to logon to the Campus domain at the Liston campus during this time.  However, if you have logged on to the Campus domain before 1:00 p.m. you will not be affected by the installation.
Systems Affected: Providence Campus Domain
April 2007
Title: Pipeline - System Maintenance
Status Scheduled
Start Time: 04/12/07 7:00 a.m.
End Time: 04/12/07 7:45 a.m.
Cause:

Pipeline will be down from 7:00 a.m. till 7:45 a.m. for maintenance, patches and upgrades.

*The following services within Pipeline will also be unavailable during this time: Faculty and Student Services including grading, class lists, drop/add, degree audit and credit card payment. *
Systems Affected: Pipeline
Title: Banner INB - system maintenance
Status Scheduled
Start Time: 04/11/07 7:00 a.m.
End Time: 04/11/07 8:00 a.m.
Cause:

Banner INB will be down from 7:00 a.m. till 8:00 a.m. for maintenance.
Systems Affected: Banner INB
Title: Banner Production - System Maintenance
Status Scheduled
Start Time: 4/7/07 6:00 a.m.
End Time: 4/7/07 9:00 a.m.
Cause:

Banner will be down from 6:00 a.m. till 9:00 a.m. for maintenance, patches and upgrades.

*The following services within Pipeline will also be unavailable during this time: Faculty and Student Services including grading, class lists, drop/add, degree audit and credit card payment. *
Systems Affected: Banner and Pipeline
Title: Email Gateway
Status Unscheduled
Start Time: 4-04-07 3:30 a.m.
End Time: 4-04-07 8:15 a.m.
Cause: The Email Gateway was down on Wednesday, April 4 from 3:30 a.m. till 8:15 a.m.  During this time incoming email received from outside of CCRI was not delivered.  The problem has been resolved and we apologize for the inconvenience.
Systems Affected: Email  Gateway, Pipeline and Outlook
Title: Services under For Students within Pipeline is unavailable
Status Unscheduled
Start Time: 4-02-07 8:30 a.m.
End Time: 4-03-07 9:00 p.m.
Cause: Services listed under For Students within Pipeline were unavailable due to a technical problem.  The problem has been resolved and we apologize for the inconvenience.
Systems Affected: Services under For Students within Pipeline
March 2007
Title: Banner Production - System Maintenance
Status Scheduled
Start Time: 3/17/07 6:00 a.m.
End Time: 3/17/07 11:00 a.m. (Note: this time was extended from 9 am due to unexpected problems with the maintenance)
Cause:

Banner will be down from 6:00 a.m. till 9:00 a.m. for maintenance, patches and upgrades.

*The following services within Pipeline will also be unavailable during this time: Faculty and Student Services including grading, class lists, drop/add, degree audit and credit card payment. *
Systems Affected: Banner and Pipeline
Title: Liston Campus Network Upgrade
Status Scheduled
Start Time: 3/11/07 7:00 a.m.
End Time: 3/12/07 7:00 a.m.
Cause:

The Department of Information Technology will be performing a required network upgrade.

During this time Liston Campus Internet traffic, including intercampus connectivity, as well as access to College servers; WebCT, CCRI web server, Banner, Pipeline and academic lab server will be unavailable.

If you have any questions or need assistance before or after the upgrade, please call the Help Desk at 401-825-1112 or email helpdesk@ccri.edu
Systems Affected: Providence network access
Title: Payment Gateway upgrade
Status Scheduled
Start Time: 03/09/07  2:00 p.m.
End Time: 03/09/07  3:00 p.m.
Cause: On-line payment system through Pipeline will not be available during the system upgrade to the payment gateway.
Systems Affected: Payment Gateway
Title: New version of JInitiator for Banner
Status Scheduled
Start Time: 03/06/07
End Time: on-going
Cause: Beginning on Tuesday, March 6, 2007, when you login to Banner you will be prompted to install a new version of the JInitiator.  Please follow the onscreen download instructions.  If you encounter a problem, please call the Help Desk at x1112.
Systems Affected: Banner
Title: Pipeline Upgrade and Banner maintenance
Status Scheduled
Start Time: 3/04/07 7:00 a.m.
End Time: 3/04/07 3:00 p.m. (Note: this time was extended from 11 am due to unexpected problems with the upgrades)
Cause:

The Department of Information Technology will be performing a required update to Pipeline on Sunday, March 4th from 7 a.m to 11 a.m. This update is required to accommodate the law that expands of daylight saving time period by 4 weeks, effective March 11, 2007.

During this time Pipeline will not be available to you for any functions including faculty services, student services, course tools and email whether you read mail through Outlook or the Pipeline email interface. 

Banner will also be unavailable during this time for system maintenance.

If you have any questions or need assistance after the upgrade, please contact the CCRI Help Desk at (401) 825-1112 or via e-mail at helpdesk@ccri.edu
Systems Affected: Pipeline and Banner
February 2007
Title: Flanagan Network Outage
Status Unscheduled
Start Time: 2-18-07 11:20 a.m.
End Time: 02-18-07 12:15 p.m.
Cause: All network services at the Flanagan campus are unavailable at this time.  Our network staff is working to resolve the problem as quickly as possible and we thank you for your understanding and patience.
Systems Affected: Connection to the CCRI Web site including Banner, WebCT, all Pipeline services including email and Outlook mail as well as all communications within and between CCRI Campuses.
Title: Email server
Status Unscheduled
Start Time: 2/18/07 10:00 a.m.
End Time: 2/18/07 7:30 p.m.
Cause: 2/18/07 - During the upgrade on Sunday, February 19, we had complications with the firmware upgrade that required the vendor to be called in.  During the process the Banner machine was down until 5:30 p.m. and Pipeline server was inaccessible until 7:30 p.m.
Systems Affected: Banner and  Pipeline
Title: Network Upgrade
Status Scheduled
Start Time: 2/18/07 6:00 a.m.
End Time: 2/18/07 10:00 a.m.
Cause: A required network upgrade will performed.  During this time all Internet traffic, including intercampus connectivity, as well as all servers, including WebCT, the CCRI web server, Banner server and Pipeline will not be available to you for any functions.
Systems Affected: CCRI web server, Mail server, Pipeline and Outlook mail, Pipeline Banner, WebCT
Title: Email server
Status Unscheduled
Start Time: 2/16/07 10:35 a.m.
End Time: 2/16/07 11:05 a.m.
Cause: We continue to experience occasional instances of email being inaccessible due diagnostics we are running, at the request of our vendor, to resolve the problems.  We apologize for the inconvenience and will continue working on resolving the problems.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server
Status Unscheduled
Start Time: 2/16/07 8:35a.m..
End Time: 2/16/07 9:10 a.m.
Cause: We continue to experience occasional instances of email being inaccessible due diagnostics we are running, at the request of our vendor, to resolve the problems.  We apologize for the inconvenience and will continue working on resolving the problems.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server
Status Unscheduled
Start Time: 2/14/07 2:25 p.m.
End Time: 2/14/07 2:40 p.m.
Cause: We may continue to experience an occasional instance of email being inaccessible due diagnostics we are running, at the request of our vendor, to resolve the problems.  We apologize for the inconvenience and will continue working on resolving the problems.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server
Status Unscheduled
Start Time: 2/13/07 - 12:20 p.m..
End Time: 2/13/07 - 12:35 p.m.
Cause: We may continue to experience an occasional instance of email being inaccessible due diagnostics we are running, at the request of our vendor, to resolve the problems.  We apologize for the inconvenience and will continue working on resolving the problems.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server
Status Unscheduled
Start Time: 2/13/07 - 11:40 a.m.
End Time: 2/13/07 - 12:05 p.m.
Cause: We may continue to experience an occasional instance of email being inaccessible due diagnostics we are running, at the request of our vendor, to resolve the problems.  We apologize for the inconvenience and will continue working on resolving the problems.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server
Status Unscheduled
Start Time: 2/13/07 - 10:15 a.m.
End Time: 2/13/07 - 11:20 a.m.
Cause: We may continue to experience an occasional instance of email being inaccessible due diagnostics we are running, at the request of our vendor, to resolve the problems.  We apologize for the inconvenience and will continue working on resolving the problems.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Premium Symantic Anti-Spam Software installation
Status Unscheduled
Start Time: 2/9/07 - 7:00 p.m.
End Time: 2/9/07 - 7:10 p.m.
Cause: We reinstalled an evaluation version of the Premium Symantec Anti-Spam on our email gateway on Friday, February 9th at 7:00 p.m. This has already greatly reduced the volume of spam. We will be evaluating this product to determine if it meets our needs and helps with the performance of the email server. We would appreciate any feedback that you feel that will assist us in making an informative decision regarding the effectiveness of this software upgrade at helpdesk@ccri.edu
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/9/07 - 12:35 p.m.
End Time: 2/9/07 - 12:50 p.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/9/07 - 11:00 a.m.
End Time: 2/9/07 - 11:30 a.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/9/07 - 10:20 a.m.
End Time: 2/9/07 - 10:40 a.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/8/07 11:50 a.m.
End Time: 2/8/07 12:30 p.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/7/07 8:30 p.m.
End Time: 2/7/07 9:30 p.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/5/07 2:35 p.m.
End Time: 2/5/07 3:15 p.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/5/07 1:00 p.m.
End Time: 2/5/07 1:20 p.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/5/07 1:00 p.m.
End Time: 2/5/07 1:20 p.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/5/07 11:20 a.m.
End Time: 2/5/07 11:50 a.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/5/07 10:55 a.m.
End Time: 2/5/07 11:10 a.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/5/07 9:55 a.m.
End Time: 2/5/07 10:30 a.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/2/07 1:20 p.m.
End Time: 2/2/07 2:00 p.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/2/07 11:55 a.m..
End Time: 2/2/07 12:05 p.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/2/07 11:20 a.m..
End Time: 2/2/07 11:45 a.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/2/07 10:03 a.m..
End Time: 2/2/07 10:55 a.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/2/07 9:22 a.m..
End Time: 2/2/07 9:40 a.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/1/07 4:10 p.m.
End Time: 2/1/07 4:30 p.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/1/07 3:00 p.m.
End Time: 2/1/07 3:30 p.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/1/07 12:20 p.m.
End Time: 2/1/07 12:40 p.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/1/07 10:50 a.m.
End Time: 2/1/07 10:55 a.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/1/07 9:55 a.m.
End Time: 2/1/07 10:15 a.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 2/1/07 8:55 a.m.
End Time: 2/1/07 9:20 a.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
January 2007
Title: Email server overload
Status Unscheduled
Start Time: 1/31/07 2:45 p.m..
End Time: 1/31/07 3:00 p.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 1/31/07 11:00 a.m.
End Time: 1/31/07 11:15 a.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 1/31/07 9:10 a.m.
End Time: 1/31/07 9:35 a.m.
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 1/30/07 2:30 p.m.
End Time: 1/30/07 3:05 p.m
Cause: We are experiencing occasional instances of email being inaccessible due to an overload on the mail server.  We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Pipeline login failure
Status Unscheduled
Start Time: 1/30/07 2:30 p.m.
End Time: 1/30/07 2:40 p.m
Cause: We are working to resolve the problem as quickly as possible and we thank you for your patience and understanding.
Systems Affected: Mail server, Pipeline and Outlook mail
Title: Email server overload
Status Unscheduled
Start Time: 1/30/07 12:30 p.m.
End Time: 1/30/07 12:35 p.m