Email the Information Technology Help Desk

Use this form to send email to the IT Help Desk. Be sure to fill out all the required fields, which are marked by an asterisk(*), before submitting this form.

For most questions, you will received a response by the end of the next business day. Some questions may take longer to resolve. If you have a problem that requires immediate attention, call the IT Help Desk at 401.825.1112.

Please note that if you are having trouble with your USERNAME or PASSWORD, they will not be handled via email; you will need to call us during normal business hours at (410.825.1112) or visit us in person (knight, room 2113).

Please provide the following information:

*Name:

*CCRI Username:

College affiliation:

Your email address:

Subject:

*I am having Trouble with:

Software:

Telephone:

Password: You will need to call the Help Desk at 825-1112

Browser:

Internet Service Provider:

Operating system:

*Problem Description: Enter details of your problem or request here. Be sure to include as much information as possible to detailing any error messages received including the text of any error messages, the exact location (web address) where the problem is occurring if on the Web, course title, instructor, and/or number, the actions immediately prior to the error, etc. Also, provide any information that will help us reproduce the error, i.e., does this problem occur consistently while performing certain actions or steps, etc.

Actions you've taken: Please list any actions you have taken to correct the problem (i.e., setup a security question & answer, rebooted, unplugged cables, powered-off and back on, etc.)

For ONLINE HELP please visit our Documentation Page
http://it.ccri.edu/documentation.shtml

For FREQUENTLY ASKED QUESTIONS please visit
http://it.ccri.edu/faq-index.shtml

For Business Hours please visit
http://it.ccri.edu/helpdesk/index.shtml