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Features of the Model 2500 Single Line Phone

• Access Codes
• Automatic Callback
• Call Forwarding
• Call Park
• Call Pickup
• Call Waiting
• Conference Calling
• Hold
• Redial
• Send All Calls
• Transfer
• Voice Mail

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Access Codes

Function	To Activate	To De-Activate
Automatic Callback	*5	#5
Call forwarding	*2 + extension	#2
Call Pickup	*7	N/A
Redial	*9	N/A
Send All Calls	*3	#3

Note: Some of the features on this page may not be programmed for your model 2500 telephone.

To request any of these features, please call the CCRI Help Desk at x1112

Automatic Callback

Use Automatic Callback when you place a call to a 4-digit extension and receive a busy signal, re-direct tone or no answer.The system will send you a 3-burst priority ring when the extension you called hangs up on their present call or, for an unanswered extension, when the called person picks up and then hangs up their phone.This feature eliminates the need to redial a busy or unanswered extension.Once you receive the 3-ring burst, simply pick up your handset and the system will automatically call the extension set for Automatic Callback.If the extension cannot accept a new call because it became busy again, you will hear three rings and then silence.Your call will remain queued. After 30 minutes, this feature will automatically cancel.

To Activate Automatic Callback

• During a call to a busy or unanswered extension, flash the switchook or press flash.
• You will receive dial tone.
• Dial * 5
• You will hear three beeps.
• Hang up.
• You will receive a 3-burst priority ring when the extension you attempted to call becomes available.
• Lift the handset when you hear the priority ring.
• The call is automatically placed to the extension, which then receives regular ringing

To Cancel Automatic Callback

• Receive dial tone.
• Dial # 5.
• You will hear three beeps.
• Note: Only one Automatic Callback can only be activated at a time from a model 2500 telephone.

Call Forwarding

Call Forwarding allows you to send all of your incoming calls to another extension.Use this feature when you are temporarily located at another extension within the college system and wish to receive your calls there, or if you want your calls to be answered by someone else.

To Forward All Calls

• Receive dial tone.
• Dial * 2.
• Dial the 4-digit extension you wish to send calls to.
• You will hear three beeps.
• Hang up.

To Cancel Call Forwarding

• Receive Dial Tone.
• Dial # 2 (if it is an older phone dial #3)
• You will hear three beeps.
• Hang up.
• Notes: Call Forwarding must be activated and deactivated from the extensionthat is being forwarded.
• If your calls are forwarded to a busy or unanswered extension, they will follow your coverage path (if one is assigned);not the coverage path of the party forwarded to.
• Your extension will receive a short ring as each call is forwarded to alert you that Call Forwarding is activated on your phone.You cannot answer a call at your telephone when it is forwarded.

Call Park

Call Park allows you to put a call on hold and then retrieve it from any other extension on campus.Use this feature when you want to put a call on hold, move to another location to obtain information, and then complete the call at the second location.You can only park one call at a time from your extension.

To Park a Call

• Press Flash button.
• You will receive dial tone.
• Dial * 1
• You will hear three beeps.
• Hang up.

To Retrieve a Parked Call

• Dial# 1
• Dial the extension number that you parked the call from.
• You will hear three beeps and then be connected to the call.
• Notes: If you receive an intercept (hi/low) tone, the parked call has been disconnected or retrieved by someone else.
• To retrieve a parked call from the original extension, dial # 6 and your 5-digit extension.

Call Pickup

Call Pickup allows you to answer another extension in your Call Pickup group from your telephone.A Call Pickup group usually consists of individuals who are located in the same area or have similar job functions.Use this feature when you wish to answer a call for a group member who is absent or unable to answer their extension.You can only use this feature if both you and the called party are in the same pickup group.

To answer a call in your Pickup Group

• Receive dial tone.
• Dial * 7.
• You are connected to caller.

To answer a call if you are on the phone

• Flash the switchhook.
• Current call is put on hold.
• Dial * 4.
• Dial * 7.
• You are connected to the call.
• Note:If you receive a busy signal when using Call Pickup, the call has already been answered.
• Be sure you hear dial tone before dialing *7; failure to do so will result in a fast busy signal and you will not receive the call.

Call Waiting

The Call Waiting feature allows you to temporarily disconnect from a call to answer a second call, and then return to the held call.While a call is on Hold, you can place another call, activate another feature, answer a waiting call, or leave your telephone to do another task.

To Put One Call on Hold and Answer or Place Another Call

• Flash the switch hook.
• The caller is put on hold.
• Dial * 4.
• You are connected to an incoming call or will receive dial tone to place another call.

To Return to a Held Call

• Hang up.
• You will receive a 3-ring priority burst.
• Pick up the Handset.
• You are connected to the held call.
• Note:· If you are on a call and receive a second call you will hear a beeping tone for ringing from the handset.

Conference Calling

Conference Calling allows you to add a party to a current call so that you can conduct a 3-way conversation (including yourself).Use this feature to set up time-saving conferences or to spontaneously include an additional party to a discussion.

To Add a Third Party

• Flash the switch hook or press flash.
• You will receive dial tone.
• Present caller is put on hold.
• Dial number of new party and wait for answer.
• Once the new party answers, you may talk privately before adding them to the conference call.
• If you do not receive an answer or the number is busy, hang up the handset and wait for the telephone to ring to return to the caller on hold.
• Flash the switch hook or press flash.
• The third party is connected.

To Drop the Last Party Added to a Conference

• Press Flash.
• You will remain connected to the original party.

Hold

This feature allows you to put a call on hold until you can return to it.Use this feature when you have a call that you do not wish to drop, but have to interrupt briefly to do something else.

To Place a Call on Hold

• Press the Hold button.
• The caller is put on Hold.
• The red lamp above the Hold button will light.
• Hang up.
• The red lamp above the Hold button will stay lit.

To Return to a Call on Hold

• Lift the handset.
• The red lamp goes out and you are connected to the caller.
• Note: If you do not hang up the handset after pressing the Hold button, you can just press the hold button again to be connected to the held call.

Redial

The Redial feature allows you to automatically redial the last number (up to 24 digits) dialed from your telephone.Use this feature to save time in redialing a busy or unanswered call.

To Automatically Redial the Last Number Called

Using the Redial Button:

• Press Redial.
• Your telephone will redial the last number you called.

Using the Feature Access Code:

• Receive dial tone.
• Dial * 9.
• Your telephone will redial the last number you called.
• Note: This feature is also called Last Number Dialed.

Send All Calls

Send All Calls is used in conjunction with Call Coverage and stops calls from ringing at your extension by sending all of your calls to the next point in your Call Coverage path.*This feature can be used when you will be away from your desk, or do not wish to be interrupted with telephone calls.This feature decreases the number of rings a caller will listen to before being redirected.Use this feature when you go home or do not wish to be disturbed by a ringing telephone.

To Send All Calls to Call Coverage

• Receive dial tone.
• Dial * 3
• You will hear three beeps.

To Cancel Send All Calls

• Receive dial tone.
• Dial # 3
• You will hear three beeps.

Transfer

The Transfer feature allows you to transfer a call to an extension within the college system.(You cannot transfer a call to a number outside of the college system)

To Transfer a Call to Another Extension

• Press Flash.
• You will receive dial tone.
• The present call is put on hold.
• Dial the 4-digit extension you wish to transfer to.
• You will hear ringing.
• Remain on the line and announce the call (optional).
• If the extension you called is busy or unanswered, return to the held call by hanging up the phone.
• You hear a 3-burst priority ring; pick up the handset and you will be connected to the original caller.
• Hang up.
• The call is sent to the dialed extension.

To Transfer a Call to Voice Mail

• Press Flash.
• You will receive dial tone.
• The present caller is put on hold.
• Dial the 4-digit extension you wish to transfer to.
• Hang up.
• The call is sent to the dialed extension’s voice mailbox.
• Note:The transferred to extension must have a voice mailbox associated with it.

Voice Mail Instructions

• To set up a new mailbox (Warwick, Flanagan, Newport (Note: Providence see below)
• Dial 1022 from any campus.
• When the generic voice answers, press the # sign
• Enter the four digit mailbox number
• Enter the default security code, 7422
• Enter a new security code, then press the # sign (security code must be at least four digits)
• The system will then ask you to reenter the new code a second time and then press the # sign.

To record a greeting

• Press 4 then 6 and speak your greeting. Press the # sign when you have finished speaking.
• To listen to your greeting press 4 then 5. Press the # sign
  

To check messages on or off campus

• Dial 825-1022 from outside the campus or 1022 from any campus.
• When the generic voice answers, press the # sign.
• Enter your 4 digit mailbox number.
• Enter your security code.
• The system will then announce if you have messages.
• When you are finished, log off by pressing 99.

Voice mail codes

5 - listen to messages
7 - save messages
3 - erase message
2 - go backward in message
4 - go forward in message
8 - time-date of message
13 - forward a copy of message

Liston Campus, Providence - Voice mail Instructions

To set up the mailbox

• Dial the access number 6099, listen for the generic voice, then press #.
• Enter your mailbox number preceded by the area code.
• Enter only your 7 digit mailbox number (wait until the system asks you to enter a new password)
• Enter a new password at least 4 digits in length.
• Follow the prompts to finish with set up.

To check messages

• Dial 6099, when the generic voice answers, press the # sign.
• Enter your phone number preceded by the area code.
• Enter your password...
• Retrieve your messages.

This page developed and maintained by the Information Technology Department at CCRI. Send comments and suggestions to edowling@ccri.edu.  ©2007, Community College of Rhode Island.

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This page last modified on: October 19, 2007