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Username/Password
What is my Pipeline username and password?
Why am I getting the message can't find user id on the User Name Lookup Page?
Why can't I login to Pipeline?
Why am I locked out from my Pipeline account?
How do I change my Pipeline Password?
What is security Question and Answer?
I do not remember my password, what do I do?
What is my Pipeline username and password?
Please visit the Login Information page and follow the steps to activate your Pipeline account.
Why am I getting the message "can't find user id" on the User Name Lookup Page?
There are several reasons why this might occur:
- If you are a new employee, your information might not be included in the employee database yet or you may need to activate your account; refer to Pipeline Account Activation for instructions.
- If you are a new student and haven't enrolled or been accepted in a degree program yet you will need to activate your account; refer to Pipeline Account Activation for instructions.
- If you are a student and haven't attended classes at CCRI in the last two academic years (in this case your account is deleted) you will need to reactivate your account; refer to Pipeline Account Activation for instructions.
- If you are a student, either your Social Security number or your date of birth on file with CCRI is incorrect. Please contact the Office of Enrollment Services at 401-825-2003 to verify that information on file is correct.
- Make sure that you have typed in your ID number (S.S. # or CCRI ID Number) and Password correctly; refer to Login Information for step by step instructions .
If you are an active student (enrolled in classes) and still get this message, please contact the Helpdesk at 825-1112 or helpdesk@ccri.edu.
Why am I getting "Your current status does not allow registration, please contact the Office of Enrollment Services" when I try to do the Pipeline Account Activation?
If you do not have an active matriculation record, you will receive this error message. Please call the Office of Enrollment Services at 401-825-2003.
Why can't I login to Pipeline?
If you are using the correct user name and password to login and still receive a message that your session has expired, make sure that your browser is upgraded to one of the supported versions as listed under Browser Related issues.
Why am I locked out from my Pipeline account?
Again, several unsuccessful attempts by entering the wrong password to login will lock you out from your account for approximately 1 hour. Try again later or call the IT Help Desk at 825-1112 to have your account re-enabled.
How do I change my Pipeline Password?
We recommend you change your password frequently to keep your account safe from intruders.
What is a Security Question and Answer?
Create a Security Question and Answer to reset your password if you forget it. Use the online automated process, Reset Password with Q & A to reset your password to your birth date in the format of MMDDYY without waiting for assistance.
I do not remember my password, what do I do?
If you created a Security Question and Answer, go to Reset Password with My Security Q&A. If you haven't created a Security Question and Answer, please call the appropriate department.
