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If You Forget Your Password
If you created a Security Question and Answer:
Reset Password with Your Security Q&A.
Type your CCRI ID or S.S. # and click the Forgot Password button.
Type your personal Answer when prompted with your Security Question.
Click Submit Answer.
The system will reset your password to your initial password; your birth date, in the format of MMDDYY. Please wait 30 minutes and try to log in.
If you haven't created a Security Question and Answer you must do the following:
For students: Admissions and Records Department within the Office of Enrollment Services can provide you with a new password either in person or over the phone. Use Enrollment Services contact information to call and be prepared to answer 3-4 personal questions to verify your identity.
For faculty and staff: IT Help Desk staff can reset your password, either in person or over the phone. IT Help Desk Phone number is (401) 825-1112 and walk-In Service Knight Campus Room 2113. If you call, be prepared to answer 3-4 personal questions to verify your identity.
Please create a Security Question & Answer as soon as you log into your account.
