Error Messages

Why am I getting "session has expired" as soon as I login to Pipeline?

Internet Accelerator - is a program that increases the efficiency of the existing Internet connection, as a result increasing browsing speed. The Internet accelerator works by increasing the amount of data the connection can send, or makes the most of the connection time.

Pipeline users have recently started to experience "Session has expired" errors immediately, even though the user has just logged into Pipeline.

This is not a problem with the Time Out setting in Pipeline but rather appears to be affected by software that speeds up browsing (i.e. Juno SpeedBand).

Some ISP’s make use of the internet proxy which is a technique use to "store or cache" information on a web server before it is delivered or loaded into your web browser.

Pipeline requires a login and when it is filtered through one of these Caching servers, it will cache the session ID from that time. Once that session ID expires the user will get a "Session has expired" message even though the user has just logged in. This is because the user is logging into the cached version and not that actual site.

Cache – Is a function that stores or caches information on a Web server before it is delivered or loaded into you Web browser. When you configure your Web browser to use a proxy, it does not connect directly to Web pages. Instead, it connects to the proxy server and downloads the Web page information to your browser.

These have an affect on the following ISP’s (NetZero, Juno SpeedBand, Netscape, Earthlink, AOL, etc…)

To prevent this from occurring, Pipeline users will need to disable the caching to log into Pipeline. In order to disable the caching of web pages users should consult the documentation from their ISPs.

If you are using Verizon DSL and are getting "session expired" when logging in to Pipeline, you will need to use Internet Explorer as your browser and not MSN Premium which is Verizon's browser.

Why am I getting a "Time Out or Session Expired" error?

You may get a Time Out or Session Expired message for a few reasons:

Why am I getting a CPIP notification error when on I click on the For Students  tab?

Technical issues can cause the security settings to drift out of sync.  If you are getting the error message, please call the Help Desk at 401.825.1112 so that we can reset the security settings to restore access to For Students.

I am using Cox to connect to Pipeline but  I keep getting the error "This page cannot be displayed."

You will need to unplug your modem for approximately 5 minutes then plug it back in and reopen your browser and try accessing the Pipeline login page.

Why am I getting "Failed Login" when I attempt to login to Pipeline?

Verify that your username and password are correct, that cookies are enabled and that you are using the most current browser.

Pipeline uses cookies. By not accepting cookies, you will limit your access to active content on this site. Certain personalization and appearance features will not be available to you without accepting cookies. The cookies used by this site are harmless and pose no security threat to your computer. 

To set your browser to accept cookies (Windows)
To set cookies in Internet Explorer 5.1 (Macintosh)
To enable java script:
You may need to add Pipeline as a trusted site.  Please follow the instructions below:

The site will now appear in the Web sites: box

Make certain that there is no check mark in the box for Require server verification (https:) for all sites in this zone.

Close the browser and try logging in again.

Note: After making any changes, you will need to reboot your pc before trying to log back into Pipeline.

If you have not been an active student/employee during the last 2 years your PIPELINE account has been deleted.

Why am I getting the message "can't find user id" on the User Name Lookup Page?

There are several reasons why this might occur:

Make sure that you have typed in your ID number (S.S. # or CCRI ID Number) and Password correctly; refer to Login Information for step by step instructions . 

If you are an active student (enrolled in classes) and still get this message, please contact the Helpdesk at 825-1112 or helpdesk@ccri.edu.

Why am I getting "Your current status does not allow registration, please contact the Office of Enrollment Services" when I try to do the Pipeline Account Activation?

If you do not have an active matriculation record, you will receive this error message.  Please call the Office of Enrollment Services at 401-825-2003.

Why am I getting timed out from Pipeline?

Pipeline is currently set to time out after 15  minutes of inactivity. The timeout was established to minimize the risk of unauthorized access to personal data from a Pipeline session that may be left on at a desktop computer or a computer in a lab or other public location. This is consistent with what you might experience with an online banking service.

However, you can now change the length of time your system can sit idle before it automatically times out.  To do this, click on Options, located next to the Logout icon in the upper left corner.  Under User Options Menu, click on Timeout and you will be able to set the System Timeout to log you out anywhere from 15 minutes to 60 minutes.

Why am I getting "Account Disabled" when I attempt to login to Pipeline?

If you are getting "Account Disabled." This account has been suspended temporarily for security reasons. After 4 unsuccessful attempts to login your account will be disabled.  Try again in 5 minutes.  If you continue to have a problem, please call the Help Desk at 825-1112.

Why am I getting a TIP error?

A tip error can be the result of one of the following:
To fix the problem:

Why do I keep getting a runtime error?

If you are using Internet Explorer and keep getting the following dialogue box:

runtime error dialogue box

If you have SpyDoctor installed on your computer and it is constantly scanning for spyware, you will have to disable the program.

Why do I receive the error message, "the information you entered does not match our records," when trying to retrieve my username?

The following are possible reasons and their respective solutions for the error message:

What if I get a "Break-in attempt detected" while in Pipeline?

If you receive the message "Break-in attempt detected" while in Pipeline, simply logout of Pipeline and log back in.  Logging out and back in clears a security setting that is created each time you login to Pipeline.

Why does my session expire when trying to access For Students tab?

If your session has expired when trying to access For Students tab::

Make sure that your browser is one of the recommended versions of Internet Explorer or  Netscape.

If you are using the correct browser version, then make sure to:

Click only once on the links whether For Students tab or For Faculty tab (double clicking instead of a single click on these buttons will create problems)

If you are still having problems and using Internet Explorer as your browser, then:

From the menu at the top of the screen:

You will then need to reboot your computer before trying to log back into Pipeline.

If you have a pop-up blocker in place or firewall, you will need to turn them off in order to access the For Students tab piece of Pipeline.

This problem may also occur if you are using Netscape 7.  You may wish to download Internet Explorer by clicking on the following link: http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.mspx

Also be sure that you have the last Windows critical updates by going to: http://v4.windowsupdate.microsoft.com/en/default.asp

Why am I getting a message that  For Faculty or For Students  is not available?

These services are unavailable from 11:00 p.m. to 11:30 p.m. Monday through Friday as this is the time that batch processing is run against the Student Information System.  Try again either before 11:00 p.m. or after 11:30 p.m. or anytime over the weekend.

Why am I occasionally getting "incorrect username/password" when entering the correct username and password to log in?

If you have saved Pipeline as a favorite or bookmark in your browser, you may have problems signing on.  Just replace the old bookmark with a new once containing the following web address:  http://pipeline.ccri.edu

"Sorry! We are experiencing technical difficulties.  Click here to return to the previous page."

Pipeline may not be available.  Click "Refresh" or "Reload" and if that does not work, try again in 10 minutes.  For more information call the IT Help Desk at 825-1112 or check our system status page.

Why am I getting "This page cannot be displayed"?

Pipeline no longer works with many older web browsers that supported 56-bit keys.  It needs 128-bit encryption keys for  secure communications.  Please check your browser to make sure you are running a recommended version of IE or Netscape.

or

Pipeline will not work correctly with the browser provided by your ISP, ie MSN, AOL , Verizon, and Earthlink, in most cases as they are customized browsers.  Pipeline works best with Internet Explorer.  Connect to the Internet with your ISP then minimize the browser by clicking on the (-) minus sign in the upper right hand corner of your screen and then open Internet Explorer, Internet Explorer blue icon, which is usually located on your desktop and then go to the Pipeline Secure Access login page.

Why won't the Pipeline Login page load?

Check to see if you are running a personal firewall, if so, attempt to disable it and retry.   If this corrects the trouble you should reconfigure your personal firewall to allow access to Pipeline.

Why when I access the Internet am I taken to a web page other than my default home page appear?

A common example of this type of malicious program is “Internet Optimizer”. This program will redirect you to its own web site when you attempt to access the Internet.

The Help Desk recommends all users install preventative measures against spyware, adware, parasites and viruses. These programs can essentially hijack your browser to other web sites.

To Prevent Infection:

Ad-aware and SpyBot are simple to use tools for removing and preventing infection of spyware, adware and parasites including Internet Optimizer. Install at least one of these programs and run at least once to remove any items that they uncover. Such software can be found on: http://www.download.com

There are inherent risks with installing any new software onto your computer. Please check with your preferred expert for their recommendations before proceeding.

Solutions:

Remove file sharing programs and spyware. To get rid of spyware, visit http://www.lavasoftusa.com/ and download the Ad Aware program which you will find under Products and selecting Ad-Aware Personal. After downloading and installing the program, run it and have it search your computer system. Ask it to remove anything it finds, exit the program and reboot the computer system. However, note that many free file sharing programs might not function if the spyware programs are removed. Another solution is to run Windows XP System Restore, and restore your system back to a time before the file sharing software was installed. Also: In Windows go to the Start menu and select Settings. Open the Control Panel and choose Add/Remove Programs.

Look for Active Alert and Internet Optimizer. If these entries are there, select Change Remove for each one in turn. Follow the steps to remove the program. 

Using a MAC, why am I getting username/password pair not found?

This message is displayed If you are trying to log in to the system using older versions of IE or Netscape.  Please check to see the supported versions of your Internet browser and upgrade if necessary.

If you are using Safari as your browser, you may want to check to be sure that cookies are enabled:

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