Error Messages

I am my wireless laptop at home, and I being prompted for a userid and pin number.

You will need to check the firewall setting on your router.  If it is set to medium, you will need to set it to low.  You may also want to add *.ccri.edu as a trusted site.

Why am I getting a "Time Out or Session Expired" error?

You may get a Time Out or Session Expired message for a few reasons:

Why am I being prompted to enter a userid and pin when trying to access the tools under the For Students tab?

You may be prompted for a user id and pin for one of the following reasons:
 
1.  If you are at your place of employment it is probably a firewall issue.  The networking department may have ports 9000 or 9443 blocked which will prohibit a student from accessing the tools under the For Students tab. 
 
2.  If you are at home and are on a wireless laptop, it may be the firewall that is setup on the router.  You need to either configure the router to allow access to *.ccri or disable the firewall.
 
3. When you login to your MyCCRI account, your credentials are verified with our student database and if there is a delay in the verification process, when you attempt to access the tools under the For Students tab you will be prompted to enter a userid and pin number.  If this is the case, just log out of your MyCCRI account and then log back in and that should resolve the issue.

Be sure that cookies are enabled and add CCRI as a trusted site in your browser.

Why am I getting a CPIP notification error when on I click on the For Students  tab?

Technical issues can cause the security settings to drift out of sync.  If you are getting the error message, please call the Help Desk at 401.825.1112 so that we can reset the security settings to restore access to For Students.

I am using Cox to connect to MyCCRI but  I keep getting the error "This page cannot be displayed."

You will need to unplug your modem for approximately 5 minutes then plug it back in and reopen your browser and try accessing the MyCCRI login page.

Why am I getting "Failed Login" when I attempt to login to MyCCRI?

Verify that your username and password are correct, that cookies are enabled and that you are using the most current browser.

MyCCRI uses cookies. By not accepting cookies, you will limit your access to active content on this site. Certain personalization and appearance features will not be available to you without accepting cookies. The cookies used by this site are harmless and pose no security threat to your computer.

To set your browser to accept cookies
To enable java script:
You may need to add MyCCRI as a trusted site.  Please follow the instructions below:

The site will now appear in the Web sites: box

*Make certain that there is no check mark in the box for Require server verification (https:) for all sites in this zone.

Close the browser and try logging in again.

Note: After making any changes, you will need to reboot your pc before trying to log back into MyCCRI.

Why am I getting the message "can't find user id" on the User Name Lookup Page?

There are several reasons why this might occur:

Make sure that you have typed in your ID number (S.S. # or CCRI ID Number) and password correctly; refer to Login Information for step by step instructions . 

If you are an active student (enrolled in classes) and still get this message, please contact the Helpdesk at 825-1112 or helpdesk@ccri.edu.

Why am I getting "Your current status does not allow registration, please contact the Office of Enrollment Services" when I try to do the MyCCRI Account Activation?

If you do not have an active matriculation record, you will receive this error message.  Please call the Office of Enrollment Services at 401-825-2003.

Why am I getting timed out from MyCCRI?

MyCCRI is currently set to time out after 15  minutes of inactivity. The timeout was established to minimize the risk of unauthorized access to personal data from a MyCCRI session that may be left on at a desktop computer or a computer in a lab or other public location. This is consistent with what you might experience with an online banking service.

However, you can now change the length of time your system can sit idle before it automatically times out.  To do this, click on Options, located next to the Logout icon in the upper left corner.  Under User Options Menu, click on Timeout and you will be able to set the System Timeout to log you out anywhere from 5 minutes to 180 minutes.

Why am I getting "Account Disabled" when I attempt to login to MyCCRI?

If you are getting "Account Disabled." This account has been suspended temporarily for security reasons. After 4 unsuccessful attempts to login your account will be disabled.  Try again in 5 minutes.  If you continue to have a problem, please call the Help Desk at 825-1112.

Why do I receive the error message, "the information you entered does not match our records," when trying to retrieve my username?

The following are possible reasons and their respective solutions for the error message:

What if I get a "Break-in attempt detected" while in MyCCRI?

If you receive the message "Break-in attempt detected" while in MyCCRI, simply logout of MyCCRI and log back in.  Logging out and back in clears a security setting that is created each time you login to MyCCRI.

Why does my session expire when trying to access For Students tab?

If your session has expired when trying to access For Students tab::

Make sure that your browser is one of the recommended versions.

If you are using the correct browser version, then make sure to:

Click only once on the links whether For Students tab or For Faculty tab (double clicking instead of a single click on these buttons will create problems)

If you are still having problems and using Internet Explorer as your browser, then:

From the menu at the top of the screen:

You will then need to reboot your computer before trying to log back into MyCCRI.

If you have a pop-up blocker in place or firewall, you will need to turn them off in order to access the For Students tab within MyCCRI.

Also be sure that you have the lastest Windows critical updates by going to: http://v4.windowsupdate.microsoft.com/en/default.asp

Why am I occasionally getting "incorrect username/password" when entering the correct username and password to log in?

If you have saved MyCCRI as a favorite or bookmark in your browser, you may have problems signing on.  Just replace the old bookmark with a new one containing the following web address:  http://myccri.ccri.edu

Make sure that your browser is one of the recommended versions.

"Sorry! We are experiencing technical difficulties.  Click here to return to the previous page."

MyCCRI may not be available.  Click "Refresh" or "Reload" and if that does not work, try again in 10 minutes.  For more information call the IT Help Desk at 825-1112 or check our system status page.

Why won't the MyCCRI Login page load?

Check to see if you are running a personal firewall, if so, attempt to disable it and retry.   If this corrects the trouble you should reconfigure your personal firewall to allow access to MyCCRI.

Make sure that your browser is one of the recommended versions.

Why when I access the Internet am I taken to a web page other than my default home page appear?

A common example of this type of malicious program is “Internet Optimizer”. This program will redirect you to its own web site when you attempt to access the Internet.

The Help Desk recommends all users install preventative measures against spyware, adware, parasites and viruses. These programs can essentially hijack your browser to other web sites.

To Prevent Infection:

Ad-aware and SpyBot are simple to use tools for removing and preventing infection of spyware, adware and parasites including Internet Optimizer. Install at least one of these programs and run at least once to remove any items that they uncover. Such software can be found on: http://www.download.com

There are inherent risks with installing any new software onto your computer. Please check with your preferred expert for their recommendations before proceeding.

Solutions:

Remove file sharing programs and spyware. To get rid of spyware, visit http://www.lavasoftusa.com/ and download the Ad Aware program which you will find under Products and selecting Ad-Aware Personal. After downloading and installing the program, run it and have it search your computer system. Ask it to remove anything it finds, exit the program and reboot the computer system. However, note that many free file sharing programs might not function if the spyware programs are removed. Another solution is to run Windows XP System Restore, and restore your system back to a time before the file sharing software was installed. Also: In Windows go to the Start menu and select Settings. Open the Control Panel and choose Add/Remove Programs.

Look for Active Alert and Internet Optimizer. If these entries are there, select Change Remove for each one in turn. Follow the steps to remove the program. 

Using a MAC, why am I getting username/password pair not found?

Please check to see the supported versions of your Internet browser and upgrade if necessary.

Please go to the MyCCRI login page http://myccri.ccri.edu and login from here rather than the College home page.

If you are using Safari as your browser, you may want to check to be sure that cookies are enabled:

If you have Mozilla FireFox we suggest that you use that as your browser to login to MyCCRI.

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